Beware, ACT downgrades your speed before reaching FUP Limit, It happened twice to me. Who's next?

  • Thread starter Thread starter satya_461
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This is not a one time case where things have happened by accident. ACT does this to a lot a people. Only the ones smart enough to keep a tab on their bandwidth usage seem to find out. This has been happening to me for some time now. I generally have a sense of how much data I have used up. I also installed a bandwidth meter on my system just to be sure. I have tried complaining but to no avail. They say that you have crossed your limit or after persisting, we'll check. But nothing really happens. They seem to fix it for a month but things go back to the same bullshit after some time. ACT seems to be heading towards a path of fraud and unethical business practice which is not sustainable. If this continues I'm sure more people will start finding out and soon they will be out of business.
 
thetrancelover said:
This is not a one time case where things have happened by accident. ACT does this to a lot a people. Only the ones smart enough to keep a tab on their bandwidth usage seem to find out. This has been happening to me for some time now. I generally have a sense of how much data I have used up. I also installed a bandwidth meter on my system just to be sure. I have tried complaining but to no avail. They say that you have crossed your limit or after persisting, we'll check. But nothing really happens. They seem to fix it for a month but things go back to the same bullshit after some time. ACT seems to be heading towards a path of fraud and unethical business practice which is not sustainable. If this continues I'm sure more people will start finding out and soon they will be out of business.
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Hello,
We apologize for the inconvenience. Kindly share your customer ID or registered contact number with us so that our team can help you in resolving the issue ASAP.
Regards,
ACT Broadband
 
Hello Satya,
We are extremely sorry for the inconvenience. We will revert after checking the status of your complaint.
Regards,ACT Broadband
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Dear ACT Broadband,
You never reverted back and all you are doing is buying time. How long ACT? How long?
thetrancelover said:
This is not a one time case where things have happened by accident. ACT does this to a lot a people. Only the ones smart enough to keep a tab on their bandwidth usage seem to find out. This has been happening to me for some time now. I generally have a sense of how much data I have used up. I also installed a bandwidth meter on my system just to be sure. I have tried complaining but to no avail. They say that you have crossed your limit or after persisting, we'll check. But nothing really happens. They seem to fix it for a month but things go back to the same bullshit after some time. ACT seems to be heading towards a path of fraud and unethical business practice which is not sustainable. If this continues I'm sure more people will start finding out and soon they will be out of business.
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I hate when users have to constantly monitor bandwidth usage and call customer care regarding reduced speeds before reaching FUP! :(
No peace of mind! :(
 
gha..... my speed got capped last night at 39Gb x_x... 40 GB Fup.. Post Fup speed ain't bad.... if i leave it to download torrents, other users cant access internet xP...
 
nik263 said:
gha..... my speed got capped last night at 39Gb x_x... 40 GB Fup.. Post Fup speed ain't bad.... if i leave it to download torrents, other users cant access internet xP...
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39GB until which date/time. I think the usage in 'My usage' is delayed.
How much speed do you get post FUP?
 
broadband.act said:
Hello,
We apologize for the inconvenience. Kindly share your customer ID or registered contact number with us so that our team can help you in resolving the issue ASAP.
Regards,
ACT Broadband
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10435617
Please be sincere in what you do. I or anyone for that matter don't like to be lied to. Especially when we are paying for a service we use everyday. So please frankly let everyone know what really is happening and spare us the BS customer pacification talk. Once you lose the trust of your consumers, its game over. Please let your managers and everyone in your company know as they don't seem to realize it. Now its the start of the month and my speed seems to capped to around 1 to 5 Mbps. My speed is supposed to be 25Mbps. Thank you for you time.
 

thetrancelover said:
10435617
Please be sincere in what you do. I or anyone for that matter don't like to be lied to. Especially when we are paying for a service we use everyday. So please frankly let everyone know what really is happening and spare us the BS customer pacification talk. Once you lose the trust of your consumers, its game over. Please let your managers and everyone in your company know as they don't seem to realize it. Now its the start of the month and my speed seems to capped to around 1 to 5 Mbps. My speed is supposed to be 25Mbps. Thank you for you time.
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Hi,
We have forwarded the issue to the concerned team and they will contact you shortly.
Regards,
ACT Broadband
 
This thread will never be closed I think ;)
Lots of ppl facing the same issue and ACT doesn't bother to solve the 'original'/main problem. Heh..
 
thetrancelover said:
10435617
Please be sincere in what you do. I or anyone for that matter don't like to be lied to. Especially when we are paying for a service we use everyday. So please frankly let everyone know what really is happening and spare us the BS customer pacification talk. Once you lose the trust of your consumers, its game over. Please let your managers and everyone in your company know as they don't seem to realize it. Now its the start of the month and my speed seems to capped to around 1 to 5 Mbps. My speed is supposed to be 25Mbps. Thank you for you time.
Click to expand...
Hi,
Our team tried calling you many times but we haven't got any response. Kindly share your alternative number with us so that our team can contact you at the earliest.
Regards,
ACT Broadband
 
Happened AGAIN! Third Time! Am raising complaint.. but what is the use?
The underlying problem is not solved! Complaint number: 000 176 4224
 
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