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- CHENNAI
I was very careful to not use my FUP early and I had used around 3 to 4 GB at around 5th May afternoon. A while later when I checked my usage it had shot up to 24 GB. I had not downloaded anything or watched any videos or listened to any music or done anything which would have used this much. I had not changed my pattern of usage at all from the previous days.
Around 20 GB of false usage had been added, and it was increasing at a phenomenal rate. I first saw the spike at around 23.90 GB. 5 seconds later it was up to 24 GB. I pulled out the ethernet cable (without shutting off the computer) and reconnected and the spiking stopped. However the FUP was stuck at 24GB, adding 20 GB of false usage.
My plan is the 40 mbps plan, which translates to around 5 MB/S MAXIMUM. However, I rarely get this speed, usually only while watching popular videos on Youtube. Other times it hovers around 500KB/S to 3 MB/S. At the absolute maximum, 20 GB would take (20000MB/5MBps) = 4000 seconds. Which is 1 hour 6 minutes and 40 seconds. This is at maximum download speed, which I get only when watching popular videos on Youtube, nowhere else. If you assume 3 MBps or lower, it takes a lot longer. The 20 GB of false usage was added a lot faster than 1 hour 6 minutes 40 seconds. It is impossible for my connection to use that much data in that short amount of time.
I raised the complaint immediately at 5 PM, and got an automated response from ACT chennai saying the issue would be resolved in 24 hours. I got another (automated) email from ACT helpdesk saying the issue would be resolved in 48 hours and that my reference number was 0004515258. My account ID is 801643
Both deadlines passed 2 days ago and I received no response. I called the ACT helpline (044 42840000) yesterday (8th May) and at billing a Mr Kumar said that I had consumed the data, and he had the proof in logs. He said he would send it to me in an email by 5 PM in the evening. I asked him to send it to me immediately, but he hesitated. Its now 9th May and he hasn't sent me anything.
I called again today, and a Mr Jagannathan repeated what Mr Kumar said yesterday, adding that he would "reopen" the request (implying that it was a request, not a complaint, and that it was closed without resolving). ACT is refusing to admit and fix its mistake. They should at the very least reduce the usage by the amount they have added. But they won't even look into the matter.
I cannot pay for data I have not consumed. ACT is forcing me to disconnect. Beware, if you take an ACT connection, you might be forced to pay for data you have not consumed. It might not happen in the first few months, I went a year without major issues. But rest assured, it will happen at some point down the line.
EDIT June 1st: The month has passed, and of course ACT has done nothing. I have enabled the traffic meter in my router now (right after I booted my PC) so if they pull this scam again, they'll be caught redhanded.
Around 20 GB of false usage had been added, and it was increasing at a phenomenal rate. I first saw the spike at around 23.90 GB. 5 seconds later it was up to 24 GB. I pulled out the ethernet cable (without shutting off the computer) and reconnected and the spiking stopped. However the FUP was stuck at 24GB, adding 20 GB of false usage.
My plan is the 40 mbps plan, which translates to around 5 MB/S MAXIMUM. However, I rarely get this speed, usually only while watching popular videos on Youtube. Other times it hovers around 500KB/S to 3 MB/S. At the absolute maximum, 20 GB would take (20000MB/5MBps) = 4000 seconds. Which is 1 hour 6 minutes and 40 seconds. This is at maximum download speed, which I get only when watching popular videos on Youtube, nowhere else. If you assume 3 MBps or lower, it takes a lot longer. The 20 GB of false usage was added a lot faster than 1 hour 6 minutes 40 seconds. It is impossible for my connection to use that much data in that short amount of time.
I raised the complaint immediately at 5 PM, and got an automated response from ACT chennai saying the issue would be resolved in 24 hours. I got another (automated) email from ACT helpdesk saying the issue would be resolved in 48 hours and that my reference number was 0004515258. My account ID is 801643
Both deadlines passed 2 days ago and I received no response. I called the ACT helpline (044 42840000) yesterday (8th May) and at billing a Mr Kumar said that I had consumed the data, and he had the proof in logs. He said he would send it to me in an email by 5 PM in the evening. I asked him to send it to me immediately, but he hesitated. Its now 9th May and he hasn't sent me anything.
I called again today, and a Mr Jagannathan repeated what Mr Kumar said yesterday, adding that he would "reopen" the request (implying that it was a request, not a complaint, and that it was closed without resolving). ACT is refusing to admit and fix its mistake. They should at the very least reduce the usage by the amount they have added. But they won't even look into the matter.
I cannot pay for data I have not consumed. ACT is forcing me to disconnect. Beware, if you take an ACT connection, you might be forced to pay for data you have not consumed. It might not happen in the first few months, I went a year without major issues. But rest assured, it will happen at some point down the line.
EDIT June 1st: The month has passed, and of course ACT has done nothing. I have enabled the traffic meter in my router now (right after I booted my PC) so if they pull this scam again, they'll be caught redhanded.
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