Yeah... Seriously., When i had problem in installation i asked to CC officer that give me an next escalation point.. i will talk to them. There is nobody..... He do not know the escalation point instead he has taken a complinet which i said, WIll return STB if the installation does not happen in next 24 HRS. The executive was not ready to log an complient for this Returning STB., after a lot of shout he agreed for that by keeping me on hold for 10 Mins. The next day the engineers came home and installed. So sad that they came from 30 KM away from my place. I wondered there was no engineers near by area (which is Just 6 KM away) and it is a hot spot in the city too. What so ever, my problem was fixed. But when i asked about the Nodal officer, higher level people to talk, BIG TV does not have anybody to transfer the call.
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BIG TV not comming in bangalore
- Thread starter hondaactiva
- Start date
- Replies 28
- Views 7,103
I talked to the CC just a little while ago and I was told that they are having some major software issue due to which certain STB (mine is model 1) are having this problem. When the problem is resolved on their software side then all those who lodged a complaint will get a call from BIG TV regarding the solution.At least this is highly escalated problem and hopefully it will resolved soon. I was asked to wait till tomorrow.
Dushie
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I talked to the CC just a little while ago and I was told that they are having some major software issue due to which certain STB (mine is model 1) are having this problem. When the problem is resolved on their software side then all those who lodged a complaint will get a call from BIG TV regarding the solution.
At least this is highly escalated problem and hopefully it will resolved soon. I was asked to wait till tomorrow.
Skoka , as per your post the problem is with model 1 STB and same has been confirmed by CC , any idea whether its with model 2 STB also
At least this is highly escalated problem and hopefully it will resolved soon. I was asked to wait till tomorrow.
Skoka , as per your post the problem is with model 1 STB and same has been confirmed by CC , any idea whether its with model 2 STB also
Actually they did not say specifically which model of STB it is. I just said that I am using a Model 1.
They said that some models of STBs are having problems and they are fixing the software problem. I do not think that it is some models but all models (both).
In my case I was getting all the channels except for the Telugu Regional Pack and ESPN, Star Sports and Star Cricket. For some reason my Rs. 200 voucher was not activated and I have asked them to apply the Rs. 200 and upgrade by South Delight to South Popular package and also enable Telugu channels. I have set the STB to factory reset to check if my channels are now enabled. Since then, I lost all the channels.
So, if you or anyone is receiving the channels do not do factory reset or you might risk losing all the channels.
They said that some models of STBs are having problems and they are fixing the software problem. I do not think that it is some models but all models (both).
In my case I was getting all the channels except for the Telugu Regional Pack and ESPN, Star Sports and Star Cricket. For some reason my Rs. 200 voucher was not activated and I have asked them to apply the Rs. 200 and upgrade by South Delight to South Popular package and also enable Telugu channels. I have set the STB to factory reset to check if my channels are now enabled. Since then, I lost all the channels.
So, if you or anyone is receiving the channels do not do factory reset or you might risk losing all the channels.
There is nobody..... He do not know the escalation point instead he has taken a complinet which i said, WIll return STB if the installation does not happen in next 24 HRS.
The executive was not ready to log an complient for this Returning STB., after a lot of shout he agreed for that by keeping me on hold for 10 Mins. The next day the engineers came home and installed.
What so ever, my problem was fixed. But when i asked about the Nodal officer, higher level people to talk, BIG TV does not have anybody to transfer the call.
I agree. There is no contact other than CC guys. And I am sure how good are those guys :wall:
I have also complained today (4th complaint!!!) and told I want to return the STB. HE has taken the complaint. Hope something happens by tomorrow
The executive was not ready to log an complient for this Returning STB., after a lot of shout he agreed for that by keeping me on hold for 10 Mins. The next day the engineers came home and installed.
What so ever, my problem was fixed. But when i asked about the Nodal officer, higher level people to talk, BIG TV does not have anybody to transfer the call.
I agree. There is no contact other than CC guys. And I am sure how good are those guys :wall:
I have also complained today (4th complaint!!!) and told I want to return the STB. HE has taken the complaint. Hope something happens by tomorrow
hondaactiva
Newbie
:huh:
The Issue still remains Resolved and now its Turned into a Mystery....
The CC says my case is being escalated to the highest Level with BIG TV. But dont know I can only assume things.
I there any Zonal/Nodal Office Info for BIG in Bangalore present . If some one has it handy pls share.
:huh:
Hello;
The BIG TV Nodal Office in Bangalore is at Manipal Center (Dickenson Rd) its on the 5th floor, there u can directly speak to the person in charge.
I had the problem as the services were disconnected, later i got it re-connected by visting here.
I got his Address from the Reliance Web World in Brigade Rd.
As you say.... Customer is of no use for BIG TV.
The Issue still remains Resolved and now its Turned into a Mystery....
The CC says my case is being escalated to the highest Level with BIG TV. But dont know I can only assume things.
I there any Zonal/Nodal Office Info for BIG in Bangalore present . If some one has it handy pls share.
:huh:
Hello;
The BIG TV Nodal Office in Bangalore is at Manipal Center (Dickenson Rd) its on the 5th floor, there u can directly speak to the person in charge.
I had the problem as the services were disconnected, later i got it re-connected by visting here.
I got his Address from the Reliance Web World in Brigade Rd.
As you say.... Customer is of no use for BIG TV.
I agree. There is no contact other than CC guys. And I am sure how good are those guys :wall:
I have also complained today (4th complaint!!!) and told I want to return the STB. HE has taken the complaint. Hope something happens by tomorrow
Its almost 3 days and nothing happened. Except for hours of phone to CC. Even now I called and they gave same reply. Will be done within 2 days
I have also complained today (4th complaint!!!) and told I want to return the STB. HE has taken the complaint. Hope something happens by tomorrow
Its almost 3 days and nothing happened. Except for hours of phone to CC. Even now I called and they gave same reply. Will be done within 2 days
Hello;
The BIG TV Nodal Office in Bangalore is at Manipal Center (Dickenson Rd) its on the 5th floor, there u can directly speak to the person in charge.
I had the problem as the services were disconnected, later i got it re-connected by visting here.
I got his Address from the Reliance Web World in Brigade Rd.
As you say.... Customer is of no use for BIG TV.
Guys, this info is not right.
The Reliance comm is in Estate tower NEXT to Manipal center. Still, this is ONLY for Communications/mobiles.
I went there today and the reception guys gave me teh address and Phone number of the BigTV in bangalore. I tried the phone number and it rings the same tune fo BIG Tv. But the guy who picks says he already resigned from Big TV :wall:
This is the number I called -- 9342815634.
He again gave me a new number -- 9323881508. Not called yet. Need to check this too.
Btw, the address is
Rel Comm Ltds,
Umiya Suntech, 5th Floor,
7B & 7C, Sadarmangala Ind. Estate,
Off ITPL, White filed Road,
Bangalore 560 048.
Planning to meet this guys, let see.
Cheers.
The BIG TV Nodal Office in Bangalore is at Manipal Center (Dickenson Rd) its on the 5th floor, there u can directly speak to the person in charge.
I had the problem as the services were disconnected, later i got it re-connected by visting here.
I got his Address from the Reliance Web World in Brigade Rd.
As you say.... Customer is of no use for BIG TV.
Guys, this info is not right.
The Reliance comm is in Estate tower NEXT to Manipal center. Still, this is ONLY for Communications/mobiles.
I went there today and the reception guys gave me teh address and Phone number of the BigTV in bangalore. I tried the phone number and it rings the same tune fo BIG Tv. But the guy who picks says he already resigned from Big TV :wall:
This is the number I called -- 9342815634.
He again gave me a new number -- 9323881508. Not called yet. Need to check this too.
Btw, the address is
Rel Comm Ltds,
Umiya Suntech, 5th Floor,
7B & 7C, Sadarmangala Ind. Estate,
Off ITPL, White filed Road,
Bangalore 560 048.
Planning to meet this guys, let see.
Cheers.
Yeah... Seriously.,
When i had problem in installation i asked to CC officer that give me an next escalation point.. i will talk to them.
There is nobody..... He do not know the escalation point instead he has taken a complinet which i said, WIll return STB if the installation does not happen in next 24 HRS.
The executive was not ready to log an complient for this Returning STB., after a lot of shout he agreed for that by keeping me on hold for 10 Mins. The next day the engineers came home and installed. So sad that they came from 30 KM away from my place. I wondered there was no engineers near by area (which is Just 6 KM away) and it is a hot spot in the city too.
What so ever, my problem was fixed. But when i asked about the Nodal officer, higher level people to talk, BIG TV does not have anybody to transfer the call.
I think CC people dont have facility to transfer the call to the higher authority.I think CC people can able to answer only the incoming calls.
When i had problem in installation i asked to CC officer that give me an next escalation point.. i will talk to them.
There is nobody..... He do not know the escalation point instead he has taken a complinet which i said, WIll return STB if the installation does not happen in next 24 HRS.
The executive was not ready to log an complient for this Returning STB., after a lot of shout he agreed for that by keeping me on hold for 10 Mins. The next day the engineers came home and installed. So sad that they came from 30 KM away from my place. I wondered there was no engineers near by area (which is Just 6 KM away) and it is a hot spot in the city too.
What so ever, my problem was fixed. But when i asked about the Nodal officer, higher level people to talk, BIG TV does not have anybody to transfer the call.
I think CC people dont have facility to transfer the call to the higher authority.I think CC people can able to answer only the incoming calls.