I have some problems with billing and have sent the following mail to the MTNL helpdesk, let's see if there is any response. (doubtful.)
If you guys remember, I had problems with them putting me into the wrong plan too. (that was way back.) Haven't made any posts since, but have been reading quite frequently.
I had not been using the GH's cause I really did not think there was any need, since nighttime was enough for me to download stuff, and I did not even use that all the time. But looks like I will have to start now, if they keep on billing me for night usage too.
Anyways, here's the e-mail I sent:
To: [email protected]
cc: [email protected]
Sub: TriBand Billing Anomalies Phone No. 2******* A/C No. 00********
Dear Sir,
I am a user of the TriBand ADSL broadband service provided by MTNL. My particulars are as following:
Name: xxxxxxxx
Tri-Band TelephoneNo. : 2xxxxxxx
Tri-Band A/C No.: 00xxxxxxxx
Tri-Band Plan: DSL 590 NU
Exchange: xxxxxxxx
As the plan I have opted for is 590 NU or 'Night Unlimited' , I should not be charged for the night usage, however, on checking my session history, I found a number of errors as follows:
1. There have been repeated entries for the exact same time period, (sometimes with the exact same download and upload figures). This occurs regularly, with sometimes upto 6 repeat entries. (Marked by Black boxes in attached image file.) I have marked just the more prominent ones.
2. There are cases where the time period even though being totally in the night time (12 to 8am), MB's have been counted. (Marked by Blue box in attached image file.)
3. And can you please clarify as to how is it possible to download about 100 to 300 MB's in less than 2 minutes? (Red boxes in attached image file.) These are clearly MB's downloaded during the night period, as you will notice that the time period shown is always just after 8am.
What is the point of taking this 'NU' scheme, if I can't download at night without worrying that I might be billed for it?
Please note that I know that I have to reboot the router during the starting and ending (12am and 8am) of unlimited period and have been doing so.
I urge you to kindly look into the matter as early as possible.
Thank You.
Yours Sincerely,
xxxxxxxxxxxx
Attachment: Screenshot of session history
cc: [email protected]
imagelinkart1: http://static.flickr.com/52/120452743_f5ecdd1347_b.jpg
Part2: http://static.flickr.com/52/120452745_36d661dd12_b.jpg
----------------------
Anyone else having such problems??
If you guys remember, I had problems with them putting me into the wrong plan too. (that was way back.) Haven't made any posts since, but have been reading quite frequently.
I had not been using the GH's cause I really did not think there was any need, since nighttime was enough for me to download stuff, and I did not even use that all the time. But looks like I will have to start now, if they keep on billing me for night usage too.
Anyways, here's the e-mail I sent:
To: [email protected]
cc: [email protected]
Sub: TriBand Billing Anomalies Phone No. 2******* A/C No. 00********
Dear Sir,
I am a user of the TriBand ADSL broadband service provided by MTNL. My particulars are as following:
Name: xxxxxxxx
Tri-Band TelephoneNo. : 2xxxxxxx
Tri-Band A/C No.: 00xxxxxxxx
Tri-Band Plan: DSL 590 NU
Exchange: xxxxxxxx
As the plan I have opted for is 590 NU or 'Night Unlimited' , I should not be charged for the night usage, however, on checking my session history, I found a number of errors as follows:
1. There have been repeated entries for the exact same time period, (sometimes with the exact same download and upload figures). This occurs regularly, with sometimes upto 6 repeat entries. (Marked by Black boxes in attached image file.) I have marked just the more prominent ones.
2. There are cases where the time period even though being totally in the night time (12 to 8am), MB's have been counted. (Marked by Blue box in attached image file.)
3. And can you please clarify as to how is it possible to download about 100 to 300 MB's in less than 2 minutes? (Red boxes in attached image file.) These are clearly MB's downloaded during the night period, as you will notice that the time period shown is always just after 8am.
What is the point of taking this 'NU' scheme, if I can't download at night without worrying that I might be billed for it?
Please note that I know that I have to reboot the router during the starting and ending (12am and 8am) of unlimited period and have been doing so.
I urge you to kindly look into the matter as early as possible.
Thank You.
Yours Sincerely,
xxxxxxxxxxxx
Attachment: Screenshot of session history
cc: [email protected]
imagelinkart1: http://static.flickr.com/52/120452743_f5ecdd1347_b.jpg
Part2: http://static.flickr.com/52/120452745_36d661dd12_b.jpg
----------------------
Anyone else having such problems??