@Sai @Ouch My friend, I doubt very few people have fought harder than I have done over the last 8 years (and especially the last 4-5 years when my line has been terrible). When I tried to fight too much, the BSNL SDE (head of broadband/DSL at Dispur exchange) told me sort of directly to disconnect my broadband connection if I cannot bear up with the pathetic lines. He told me that BSNL is planning to reduce customers and does not care about customers anymore (this was told within the last 1 year even after the Digital India initiative) and wants to keep a few handful of customers. I sent complaints through online portals to Ministry of Telecommunication too but they forward everything to the local exchange where the people are not interested in retaining or increasing customers. Anyways, the Assam govt. offices come under Dispur exchange and they care more about keeping the govt. babu lines problem free and thus the babus happy instead of caring about the individual customers. There are no major competitors to BSNL (except sort of Jio which came in the last few months) and so, there is no question of fighting too much when the officers are giving me multiple warnings that they would get my line disconnected if I go ahead with a fight. If there is some alternative, there is also an option to fight. In fact, that is the same reason BSNL as a whole was sleeping for the last decade (although they lost a significant portion of customers due to the neglect during the same period and went on to become a loss making company). Now, they are seeing their monopoly breaking for the first time with competition arriving and so, they have introduced new plans.
Unless there is a realistic alternative in proper broadband to BSNL, I still cannot dare to fight as I have been told 3-5 times at least by the Dispur SDE himself to get my lines disconnected if I find the lines are problematic. Now, they will have a lot more customers and can show their report cards even better compared to the past. They hardly need to care about old customers now with the barrage of new customers they would receive with their new plans and would disconnect old customers lines as per their whims. If I say anything, they complain that govt. of India does not care about Assam and are not ready to provide funds for improving lines in Assam. I have been stuck between a rock and a hard place for many years now with the BSNL connection.
Unless there is a realistic alternative in proper broadband to BSNL, I still cannot dare to fight as I have been told 3-5 times at least by the Dispur SDE himself to get my lines disconnected if I find the lines are problematic. Now, they will have a lot more customers and can show their report cards even better compared to the past. They hardly need to care about old customers now with the barrage of new customers they would receive with their new plans and would disconnect old customers lines as per their whims. If I say anything, they complain that govt. of India does not care about Assam and are not ready to provide funds for improving lines in Assam. I have been stuck between a rock and a hard place for many years now with the BSNL connection.
