BSNL Broadband Routing Issue [High Latency + Low Speeds]

  • Thread starter Thread starter AgentX
  • Start date Start date
  • Replies Replies 108
  • Views Views 26,813
I have been having this frickin problem since October and I have done almost everything I could to get this sorted but it seems that BSNL doesn't give a damn to anything their users complain about.

I have raised several tickets...registered my complaint to the PG cell...sent written complaints to the DGM - NWO, Nodal officer and even the GM of Broadband but they didn't even bother to call me back on that. I am thoroughly frustrated...the connection barely works fine..irrespective of day or night...speedtest results are horrible..but the strange thing is that when I check my speed at other sites like ookla.com or bandwidthplace.com it doesn't look so bad. I am on ULD 1350 which entitles me to a bandwidth of 4 mbps

This is one of the speedtest results I got about an hour back...and mind you, it's 6:00 AM here..so I am talking of a speed at around 5 in the morning



You possibly cannot get any worse than this, can you?

I have tried using all of the commonly known public DNS'es like Google, OpenDNS, UltraDNS etc but nothing helps. In fact I just now ran a namebench diagnostic test and it suggests that BSNL-2 IN (61.1.96.71) should be my primary DNS

I am almost at my wits end now and don't know what else I could do. So any help, any advice would be highly praised

Please help guys

Thanks a lot!
 
@probuddha If things are that bad then, the best thing you can do is just walk away, find another isp, because your losing money, and they dont seem to care.But yeah Try to verify with different test locations,because that one seems like it's pretty messed up.Optimistically though, according to your speed test....your still faster than 16% of India :p
 
Is downloading and streaming slow too ? Or are only the speed tests borked ?

Yes they're horrible...however the torrents seem to work fine..but like streaming video and stuff..aweful.

@probuddha If things are that bad then, the best thing you can do is just walk away, find another isp, because your losing money, and they dont seem to care.

I would have done that long back buddy, if I had a choice. But we don't have another ISP in our locality apart from BSNL...well we have a cable service but that's equally bad. And I am a web professional, so my data usage runs into like 30 Gigs a month and I need a higher bandwidth for uploading/ downloading heavy files, so a wireless broadband like photon won't be enough I guess, I still have one as a backup.

But yeah Try to verify with different test locations,because that one seems like it's pretty messed up.

Could you please show me some tools that I can use to diagnose my line quality and all and I could get back to you all with the results and then maybe you could advise me better.

Optimistically though, according to your speed test....your still faster than 16% of India

lol...yes that surprising, right? I guess the remaining 84% have their broadband totally jacked up :P


Thanks a lot!
 
Traceroute to google.com

C:\>tracert google.com


Tracing route to google.com [74.125.236.78]
over a maximum of 30 hops:


1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 13 ms 117.194.64.1
4 10 ms 11 ms 10 ms 218.248.162.74
5 11 ms 9 ms 11 ms 218.248.159.137
6 11 ms 9 ms 9 ms 218.248.159.137
7 11 ms 11 ms 9 ms 218.248.159.54
8 64 ms 63 ms 67 ms 59.163.206.181.static.chennai.vsnl.net.in [59.163.206.181]
9 67 ms 63 ms 64 ms 121.240.1.46
10 * 42 ms 43 ms 72.14.232.110
11 64 ms 68 ms 70 ms 209.85.249.235
12 65 ms 68 ms 68 ms maa03s05-in-f14.1e100.net [74.125.236.78]

Trace complete.

Line Stats

[TABLE="class: mainTable, width: 100%"]
[TR]
[TD="class: alignmiddle, align: center"][TABLE="class: mainContentTable, width: 100%"]
[TR]
[/TR]
[TR]
[TD="class: alignleft"][TABLE="width: 1"]
[TR]
[TD="class: tablerowheader"]Modulation:[/TD]
[TD]Multimode[/TD]
[/TR]
[TR]
[TD="class: tablerowheader"]Local/Remote Tx Power:[/TD]
[TD]1.11 dB / 1.35 dB[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[TR]
[TD][/TD]
[/TR]
[TR]
[TD="class: alignmiddle"][TABLE="class: mainContentTable, width: 100%"]
[TR]
[TD="class: tableheader, bgcolor: #B7DCFB"]Item[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Downstream[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Upstream[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Unit[/TD]
[/TR]
[TR]
[TD="class: alignleft"]SNR Margin[/TD]
[TD="class: alignleft"]27.5db[/TD]
[TD="class: alignleft"]25.0db[/TD]
[TD="class: alignleft"]dB[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Line Attenuation[/TD]
[TD="class: alignleft"]12.5db[/TD]
[TD="class: alignleft"]6.5db[/TD]
[TD="class: alignleft"]dB[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Loss of Signal[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"][/TD]
[/TR]
[TR]
[TD="class: alignleft"]CRC Errors[/TD]
[TD="class: alignleft"]2[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"][/TD]
[/TR]
[TR]
[TD="class: alignleft"]Data Rate[/TD]
[TD="class: alignleft"]4992 Kbps[/TD]
[TD="class: alignleft"]480 Kbps[/TD]
[TD="class: alignleft"]kbps[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Latency[/TD]
[TD="class: alignleft"]Interleaved[/TD]
[TD="class: alignleft"]Interleaved
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
 
Back to being awful since wednesday (29th). Huge pings to any server outside india; heavy packet loss. Somewhat bearable for local indian servers.


Here's to google.com:
Code:
Reply from 74.125.236.24: bytes=32 time=430ms TTL=43Reply from 74.125.236.24: bytes=32 time=425ms TTL=43Reply from 74.125.236.24: bytes=32 time=428ms TTL=43Reply from 74.125.236.24: bytes=32 time=453ms TTL=43

This is what you call bearable??


tracert to google.com:
Code:
Tracing route to google.com [74.125.236.201]over a maximum of 30 hops:  1    14 ms    18 ms    20 ms  59.93.240.1  2    53 ms    59 ms    53 ms  218.248.255.90  3    53 ms    57 ms    63 ms  115.114.57.161.static-Mumbai.vsnl.net.in [115.114.57.161]  4   460 ms   427 ms   421 ms  121.240.1.42  5   413 ms   422 ms   428 ms  72.14.232.202  6   421 ms   421 ms   437 ms  72.14.232.93  7   416 ms   419 ms   417 ms  209.85.240.147  8   470 ms   422 ms   415 ms  maa03s17-in-f9.1e100.net [74.125.236.201]Trace complete.
Such bullsh*t, can't get anything useful done; torrents are slow (even with high S/L ratios and 500+ seeders), web pages take forever to load and laddering in SC2 is just too risky to bother with.

The randomness of when everything takes a sh*t is also quite frustrating, as is the whole connect and magically get a good/bad gateway.

Off to bed.

It seems to just be a case of poor routing and high loads. We're seeing pings from our end sitting normally at around 40ms but jumping up huge amounts under load: the graphs in this post https://broadband.forum/bsnl-broadband/76312-bsnl-broadband-routing-issue-high/3/#post602468 are actually live and continually updating. I think one of the IPs is in Bangalore and one in Pune or something, I forget which is which.

I have been having this frickin problem since October and I have done almost everything I could to get this sorted but it seems that BSNL doesn't give a damn to anything their users complain about.

I have raised several tickets...registered my complaint to the PG cell...sent written complaints to the DGM - NWO, Nodal officer and even the GM of Broadband but they didn't even bother to call me back on that. I am thoroughly frustrated...the connection barely works fine..irrespective of day or night...speedtest results are horrible..but the strange thing is that when I check my speed at other sites like ookla.com or bandwidthplace.com it doesn't look so bad. I am on ULD 1350 which entitles me to a bandwidth of 4 mbps

This is one of the speedtest results I got about an hour back...and mind you, it's 6:00 AM here..so I am talking of a speed at around 5 in the morning



You possibly cannot get any worse than this, can you?

I have tried using all of the commonly known public DNS'es like Google, OpenDNS, UltraDNS etc but nothing helps. In fact I just now ran a namebench diagnostic test and it suggests that BSNL-2 IN (61.1.96.71) should be my primary DNS

I am almost at my wits end now and don't know what else I could do. So any help, any advice would be highly praised

Please help guys

Thanks a lot!

Ouch.

Unfortunately, DNS won't save you when running Speedtests and such, it helps mostly when your ISP is doing things properly and employing caches to ensure your experience as a user is as good as it can be.

Yes they're horrible...however the torrents seem to work fine..but like streaming video and stuff..aweful.


Just make sure you're not doing both at the same time.

I would have done that long back buddy, if I had a choice. But we don't have another ISP in our locality apart from BSNL...well we have a cable service but that's equally bad. And I am a web professional, so my data usage runs into like 30 Gigs a month and I need a higher bandwidth for uploading/ downloading heavy files, so a wireless broadband like photon won't be enough I guess, I still have one as a backup.


Man I'm going to need some serious help if I'm going to save Broadband here.

Could you please show me some tools that I can use to diagnose my line quality and all and I could get back to you all with the results and then maybe you could advise me better.


Your ADSL MODEM should be able to tell you how good your line is - most can be logged in to at 192.168.0.1 with a username and password (unless you've changed it, usually like admin/admin or admin/password etc) and by posting these someone knowledgeable can tell you if it's good or not.

----------

Traceroute to google.com

C:\>tracert google.com


Tracing route to google.com [74.125.236.78]
over a maximum of 30 hops:


1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 11 ms 13 ms 117.194.64.1
4 10 ms 11 ms 10 ms 218.248.162.74
5 11 ms 9 ms 11 ms 218.248.159.137
6 11 ms 9 ms 9 ms 218.248.159.137
7 11 ms 11 ms 9 ms 218.248.159.54
8 64 ms 63 ms 67 ms 59.163.206.181.static.chennai.vsnl.net.in [59.163.206.181]
9 67 ms 63 ms 64 ms 121.240.1.46
10 * 42 ms 43 ms 72.14.232.110
11 64 ms 68 ms 70 ms 209.85.249.235
12 65 ms 68 ms 68 ms maa03s05-in-f14.1e100.net [74.125.236.78]

Trace complete.

Line Stats

[TABLE="class: mainTable, width: 100%"]
[TR]
[TD="class: alignmiddle, align: center"][TABLE="class: mainContentTable, width: 100%"]
[TR]
[/TR]
[TR]
[TD="class: alignleft"][TABLE="width: 1"]
[TR]
[TD="class: tablerowheader"]Modulation:[/TD]
[TD]Multimode[/TD]
[/TR]
[TR]
[TD="class: tablerowheader"]Local/Remote Tx Power:[/TD]
[TD]1.11 dB / 1.35 dB[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[TR]
[TD][/TD]
[/TR]
[TR]
[TD="class: alignmiddle"][TABLE="class: mainContentTable, width: 100%"]
[TR]
[TD="class: tableheader, bgcolor: #B7DCFB"]Item[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Downstream[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Upstream[/TD]
[TD="class: tableheader, bgcolor: #B7DCFB"]Unit[/TD]
[/TR]
[TR]
[TD="class: alignleft"]SNR Margin[/TD]
[TD="class: alignleft"]27.5db[/TD]
[TD="class: alignleft"]25.0db[/TD]
[TD="class: alignleft"]dB[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Line Attenuation[/TD]
[TD="class: alignleft"]12.5db[/TD]
[TD="class: alignleft"]6.5db[/TD]
[TD="class: alignleft"]dB[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Loss of Signal[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"][/TD]
[/TR]
[TR]
[TD="class: alignleft"]CRC Errors[/TD]
[TD="class: alignleft"]2[/TD]
[TD="class: alignleft"]0[/TD]
[TD="class: alignleft"][/TD]
[/TR]
[TR]
[TD="class: alignleft"]Data Rate[/TD]
[TD="class: alignleft"]4992 Kbps[/TD]
[TD="class: alignleft"]480 Kbps[/TD]
[TD="class: alignleft"]kbps[/TD]
[/TR]
[TR]
[TD="class: alignleft"]Latency[/TD]
[TD="class: alignleft"]Interleaved[/TD]
[TD="class: alignleft"]Interleaved[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]


Your trace to google looks fine, considering the distance etc.

Your DSL stats are actually very good. I think you must be quite close to the DSLAM and perhaps even on relatively new cabling.
 
@mgcarley - thanks for your response.

Just make sure you're not doing both at the same time.

No I am not downloading torrents and trying to stream video at the same time.

Man I'm going to need some serious help if I'm going to save Broadband here.

Really - broadband here is really f'ked up - we need a reliable provider so so badly now.

Your ADSL MODEM should be able to tell you how good your line is - most can be logged in to at 192.168.0.1 with a username and password (unless you've changed it, usually like admin/admin or admin/password etc) and by posting these someone knowledgeable can tell you if it's good or not.

Yes, I already posted the line stats above...

BTW, by when can we expect to have Hayai in Kolkata? Please don't tell me in another 10 years :(

----------

Your trace to google looks fine, considering the distance etc.

Your DSL stats are actually very good. I think you must be quite close to the DSLAM and perhaps even on relatively new cabling.

So you're saying that it's just the congestion that's causing all this?

Pfft! In that case, I don't have a choice but to bear with it till the time BSNL wakes up

----------

I just did another trace to Google and you can see the RTT shooting way up when hitting the chennai server at 59.163.207.161
 
Argh, pings to MTNL and AIRTEL networks are screwed up in my end, all others are working as normally though.

Tracing route to mtnl.net.in [203.94.243.88]
over a maximum of 30 hops:

1
 

Back