Maybe you could understand what he's trying to tell you:
a) Routing is fixed by the ISP and will not change except on a need basis. And no, it doesn't work if some customer whines and rants on this forum either. They really dont give a damn TBH especially the BSNL types.
b) Try changing your ISP, if you are not happy with BSNL try something else. That frankly is the only thing you can do and is entirely in your hands. If you have an issue raise a complaint to BSNL not the LCO. He is powerless to do anything.
I use BSNL. It is no match to the pvt. ISPs I use like TPF and Airtel but it's decent. Biggest drawback is their downtime. Also, cities in north India do suffer from lag and higher ping times. It is directly to do with proximity to a selected backbone gateway. And yes, BSNL is a sinking ship so dont expect too much.
I have totally opposite experience. Yes, there were a few issues I faced in two years but current situation is if other isp comes in my area I will not bother to change. I know many factor depends upon the quality of service. Like location, LCO support etc. Google ping under 5ms. Good csgo ping and bgmi. There was bandwidth issue in peak hours for 2 months but it got fixed after I complained.
Another thing I would like to mention.
There are 2-3 cloudflare egde locations nearest to Jharkhand like Patna, Kolkata, Bubhneshwar. But BSNL always connects to Mumbai edge. This proves it has messed up routing.
that's not how it works, For ex. There's a cloudflare COLO in my city, (NAG) but airtel connection still connects to BOM because they don't peer locally (because the NAG colo is inside Jio's network and only serves traffic coming from Jio) so connecting to a colo that is far doesn't mean that it's a bad thing.
Just because there is an edge location nearest to you does not mean that automatically you should be able to reach it.
You can read this page for more information:
@rohit267
i had downtime issues in BSNL , so finally left their services in Nov 2022 but till now iam getting bills
I tweeted them and got a call from a lady and she said that she will forward this to the respective team in the office .
1 week passed but still iam getting the bill
Now i will have to visit local exchange again and ask if they have disconnected it really or they are making it pending amount on my account .
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