Well, they said they will call me up and let me know the details of how to proceeed with the replacement/refund. They never said they would send a replacement themselves. They just said they'll clal and let me know. They were kinda vague.
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so you have to wait for their call. i do not see what the confusion is all about? i guess they would ask you to get a DOA document from htc so it would be wise to get it tomorrow morning without wasting any more time.
yeap. htc service center would file a request with the company and would get a confirmation in a hour or two and would give you a crappy looking document stating that the company has instructed the seller to replace the phone. BTP would take this document and the phone and give you a new unit. they would get a new unit from HTC through that document.
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Hello Sahil,Greetings from Buytheprice.com.We extend our sincere apologies for the inconvenience caused. We have arranged for the pick up of the product and will make the replacement ASAP. Our Care will reach you for further details.Have a great day.Yours happilyBuytheprice Team 
So @chromaniac: They called me up and said they would arrange for a pickup and then send the new replacement ASAP. They didn't mention at all about a DOA. Should I assume I don't need one?I went to the HTC Center yesterday and there servers were down (including today). Otherwise I would have gotten it anyway. So should I just wait for the pickup and that's it now?
Only after I tweeted them saying that the person hadn't come to pick it up did they call me. They called me and told me I needed a DoA certificate. Now I'll have to go back to the HTC service center. Dammit. Their servers have been down for the past few days!
