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I am at chennai.
dt.01-07-2005.
when i read about the frustration you people are facing i feel sorry for you.
i am using airtel for a longer time (originally it was touchtel). I had never
experienced any such situation.
i have good rapo with the cc people, here.
normally when complaints are booked they allot a docket no. and within
next 24hrs confirm about the action initiated.
airtel is using telephone lines to connect user computers. the technology is
adsl. only when the cable is used there is scope for drop in the speed as more
people share the same node. for example if the point of distribution gets
connected to 512kbps and 8 computers on the line are sharing definitely the speed
will drop. but in adsl technology the connections are dedicated by the telephone
number connections. there is no sharing. they will also see that from the exchange
office your place is within the prescribed distance (say 1.8 kms). otherwise they
will not offer the service. (here the loss of speed will be there, but not fluctuating)
if you had obtained the complaint no. and had filed a written complaint under
acknowledgement, definitely suitabley remedy could be found.
I send complaints to "care.tamilnadu@airtelbroadband.com".
my outlook express is configured to obtain a "read receipt" an acknowledgement.
I also take a printout of this email and send to them by courier and get proof of dely.
This sort of documentation will help you seek remedy through consumer forums.
this will also tell the airtel people you mean trouble to them if not set right. :angry:
I think no country will guarantee that without proper follow up things will work
to your absolute satisfaction. All countries pass through these kinds of hickups.
i am sorry if i am cermonising. that is how i get what i want without
leaving for America. B)
regards.
stpmds B)
