Customer Care Experiences

[ckr97]

From past months, I am unable to reach the Spice Customer Care Number. This is what happens:

Option 1) Get "Network Busy" message on my Nokia Phone.

Option 2) Sometimes, I get through the Introduction msg - "Welcome to Spice.... bla bla bla..." and finally I am kept On Hold with an automated message "All the customer service representatives are busy answering other customers. Thanks for your patience". One day even I waited upto 30 minutes without any luck.

God Help the Service Industry - Its just going soooo bad!!! The same example holds 100% good for BSNL DataOne Technical Support Helpdesk.

Not sure if its happening only to me or its the same case with all others.

I am atleast thankfull that all these Numbers are atleast Toll-Free numbers (Hoping so!).

 

[Alexis Martin]

Hi . Even I am facing the same problem the worst costumer care I would have ever seen is of spice. I have been trying to contact them but every time I call network busy appears . I do not know which services have been activated on my mobile whensoever I get my connection recharged automatically a message appears your service has been successfully activated and my balance is deducted. Kindly help !!

 

[HellCrusher]

I'm doubt still there Customer Care Call Centre EXISTS OR NOT!!! :hysterical:Such a WORST Service I never expected from an OLD Giant :madness:Believe IT or NOT, I'm the user of SPICE since 1997 !!! Still using their service, since Its NOT possible to change my mobile number & update all my clients !!!I'm waiting for Launching of Mobile No. Portability, so that I can SHIFT with same number to other operator.:thumbsup:Cheers...

 

[valterjames]

Ya i am agree spice customer center service is too bad as compare with other one. Some day before someone called me and tell me to activate the 6 month combo pack in your mobile i thought that service is benificial and agree to activate the service he told press 911 and i pressed and he told me your service is now activated but when i called then again balance add in my bill i call the customer care but they dont give me satisfy answer and add the 6 month pack charges in my bill. Very bad service.