Ethernet surge protectors work by connecting the Ethernet wire to ground when there's a very high voltage in the wire. They do not do anything when there's no surge (otherwise it will affect data transmission).
You should get excitel to fix this voltage inside the wires; it might be that the wire is accidentally touching a live wire or something. Voltages inside ethernet cables should be between -2.5V and 2.5V, not higher than that.
Otherwise your ghetto way of grounding one of the wires inside the cable is the only way to protect from this. Did your equipment get damaged even with the ghetto way?
You should get excitel to fix this voltage inside the wires; it might be that the wire is accidentally touching a live wire or something. Voltages inside ethernet cables should be between -2.5V and 2.5V, not higher than that.
Otherwise your ghetto way of grounding one of the wires inside the cable is the only way to protect from this. Did your equipment get damaged even with the ghetto way?
