Excitel Fiber Broadband Experience in Delhi NCR

[Life_Warrior]

PON & INT led not glowing, Internet not working and wifi signals disconnecting frequently.
@havoc @Lolita_Magnum @Sushubh
As soon as I opened a ticket a global ticket also created stating "Maintenance in Local Network".

 

[havoc]

"Services are down due to maintenance in core network" ?
What's the escalation time? Probably 4 hours.
Do they even fix stuff after 7 PM?
Update us whenever the internet comes back. I wish I would ever see that message... Since 2019 (after getting excitel) I've never seen that message personally. Except fiber cuts...

 

[Life_Warrior]

Was thinking if PON is not glowing then why LOS is not glowing! If router is not connected with PON, LOS should glow.
Maintenance work can do this?
Never happened before...

 

[havoc]

Are you able to see input dBm power?

 

[Life_Warrior]

1655225297295235161952399636366

Image 1655225297295235161952399636366 hosted in ImgBB

ibb.co

 

[havoc]

Yes then it's definitely a scheduled maintenance.

 

[Life_Warrior]

Then why PON or LOS light not glowing?
Global ticket was created by Excitel.system

Update: They're just increasing ETR on website.

 

[havoc]

I don't know if that makes sense but you're receiving optical power without any signal. That's why you're not getting any loss but neither PON status as there is no signal but there is infrared light... I don't know what exactly is there but if that makes sense...

 

[Life_Warrior]

Connection: Inactive
More than 9hr(s)

ETR: 8h 12m ago

 

[Life_Warrior]

Finally Internet Restored for me.
Global ticket still exists and they're just changing ETR.