Hi All,I have a 899 Rs unlimited plan. In June 2010, the speed was increased to 512kbps. Things were fine for the last 6 months. Yesterday, my speed was restricted to 256 kbps. On inquiring I was told by Airtel customer care that there is an FUP of 10GB on this plan and has been effective since the speed was increased in June. I am pretty sure that this was not the case since I was downloading close to 30 GB per month and there was never any drop in speed. Also, while taking the connection I was clearly told that there is no FUP and we will give a speed of 512 Kbps.Has any one faced a similar problem? Speaking to customer care is not making any difference. Any suggestions?
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Fair Usage Policy on unlimited broadband plans
- Thread starter abhispra
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Hi All,
I have a 899 Rs unlimited plan. In June 2010, the speed was increased to 512kbps. Things were fine for the last 6 months. Yesterday, my speed was restricted to 256 kbps. On inquiring I was told by Airtel customer care that there is an FUP of 10GB on this plan and has been effective since the speed was increased in June.
I am pretty sure that this was not the case since I was downloading close to 30 GB per month and there was never any drop in speed. Also, while taking the connection I was clearly told that there is no FUP and we will give a speed of 512 Kbps.
Has any one faced a similar problem? Speaking to customer care is not making any difference. Any suggestions?
You were lucky for 6 months, I guess !!!!
I have a 899 Rs unlimited plan. In June 2010, the speed was increased to 512kbps. Things were fine for the last 6 months. Yesterday, my speed was restricted to 256 kbps. On inquiring I was told by Airtel customer care that there is an FUP of 10GB on this plan and has been effective since the speed was increased in June.
I am pretty sure that this was not the case since I was downloading close to 30 GB per month and there was never any drop in speed. Also, while taking the connection I was clearly told that there is no FUP and we will give a speed of 512 Kbps.
Has any one faced a similar problem? Speaking to customer care is not making any difference. Any suggestions?
You were lucky for 6 months, I guess !!!!
How is it being lucky. I had checked that there was no FUP on this plan until recently. Requesting people with the same plan in Bangalore to reply.
Some of my friend were seeing those FUP for quite a few months in delhi. For banglore, i have no idea.
Some of my friend were seeing those FUP for quite a few months in delhi. For banglore, i have no idea.
They need to start with a pay-per-use option. Most of other consumables like electricity, water etc are billed alike. There should be an option to pay for only what you use, something like 10 ps / MB. I am sure this will be more beneficial to customers as well as the providers.By the current standards, an average user will only be using a part of their limit, and I am sure they will support this thought.
airtel broke the trust when they change the parameters of the plans: without informing the customer without requesting a confirmation from the customer automatically changing their plan specifications to a worse plandiscontinuing an existing plan that the user is satisfied with
airtel broke the trust when they change the parameters of the plans:
without informing the customer
without requesting a confirmation from the customer
automatically changing their plan specifications to a worse plan
discontinuing an existing plan that the user is satisfied with
I understand all that but can't I do something? Since I was promised something in a plan, they cannot simply change the plan without my consent or at-least informing. Also how do I prove that this was not there lets say a month or 2 back.
without informing the customer
without requesting a confirmation from the customer
automatically changing their plan specifications to a worse plan
discontinuing an existing plan that the user is satisfied with
I understand all that but can't I do something? Since I was promised something in a plan, they cannot simply change the plan without my consent or at-least informing. Also how do I prove that this was not there lets say a month or 2 back.
remember the papers you probably signed when taking the connection? one of the clauses you agreed to probably included that airtel reserves the right to change plans/packages/service conditions anytime. i do not think you can go to court demanding that airtel continues to offer you the same package that they were offering previously. it might be worth a try. but are you willing to go to consumer courts for that?
They need to start with a pay-per-use option. Most of other consumables like electricity, water etc are billed alike. There should be an option to pay for only what you use, something like 10 ps / MB. I am sure this will be more beneficial to customers as well as the providers.
By the current standards, an average user will only be using a part of their limit, and I am sure they will support this thought.
10 paise/mb is like 100rs./Gb which is too much for anyone who uses the net more than just checking the mail & doing some social networking etc. This type of pricing is definitely too much but a price of 15-20rs/gb is still acceptable.
By the current standards, an average user will only be using a part of their limit, and I am sure they will support this thought.
10 paise/mb is like 100rs./Gb which is too much for anyone who uses the net more than just checking the mail & doing some social networking etc. This type of pricing is definitely too much but a price of 15-20rs/gb is still acceptable.
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