Flipkart order undelivered and not able to cancel

[Abhi.]

This is very weird incident. I ordered Flipkart Grocery months ago and it was supposed to be delivered by 11 August. The delivery never happened, cc kept stalling me in name of logistical issues.

I have tried several times to cancel that order but it doesn't happens either. On raising complaint they bombard you with daily calls saying exact same thing after keeping on hold for 5-10 minutes.

In the end after a couple of weeks that complaint also got closed saying I will receive an email to provide bank details for the refund. That freaking email also never came. Any help or suggestions in this regard will be much appreciated. My payment method was credit card so they are saying that refund to original method is not possible.

 

[mate]

Have faced multiple issues with Flipkart Grocery. At times they don't even deliver all the products and then deny refund. Contacting customer care over mail/phone has been mostly useless for me. Try complaining on twitter and raise a grievance on NCH. Both worked for me.

 

[royalroy]

Raise a dispute with your credit card bank saying 'goods/ services not delivered'. Keep a record of all communications with flipkart so that you can share proofs with your bank.

 

[mhsabir]

The only catch with raising a dispute with credit card (if it was purchased using credit card) is that they have a limit within which you need to raise a dispute, so check that first - otherwise you will now be dealing with additional headache of fighting with bank as well.

 

[Abhi.]

Thank you for the replies. I have raised the complaint with NCH. Flipkart escalation team called just after an hour of complaint registration and asked to wait for 48 hours. Today they again called saying that the seller is not responding to their emails so they need another 24 hours.

 

[Lolita_Magnum]

I think, they should at least close the order and refund the money to the customer while dealing with the seller themselves.
They don't have control over their vendors, and they are dragging customers along with them. Due to issues like these, a lot of people have left Flipkart for good.

 

[Notorious]

I am currently having the same issue with Amazon for exactly same reason. Item not shipped and already past delivery date.

 

[Jonas]

Dealing with Amazon is fairly easy I think.

 

[mikrotik]

These days have a contact working in these companies becomes a necessity if your issue is complex. Last year my brother's Flipkart Account was blocked and they won't unblock it. The account had more than 5k in gift cards and they were not responding to NCH as well.
Then I reached out to one of my junior's who raised it internally to get the account restored

 

[Abhi.]

Finally received the refund. They manually did NEFT transfer to bank account. Order status remains same as 'expected shipping' in order history