Registered a complaint with the Appellate authority. They've given me a time of "upto 4 days for permanent resolution." Let's see what they come up with this time.
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Frequent disconnection
- Thread starter smartflight
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No resolution yet. Someone called the house while I was out of town. My brother said "it is working fine at this very moment but it still gets disconnected." I think the guy on the other end heard this: "Yeah dude, thanks a ton. Problem solved."
I'll be calling them again tomorrow and taking up the matter. The appellate authority feels just as useless as the customer care, to be honest, but I'm willing to try.
I'll be calling them again tomorrow and taking up the matter. The appellate authority feels just as useless as the customer care, to be honest, but I'm willing to try.
Appellate asks me to register a complaint with CC and then get back to them, as I did before once already. Sigh.
The fact that they can close tickets but can't reopen them, both on consumer's requests, is ridiculous.
Appellate is bound by the same bullshit and excuses that CC gives.
The fact that they can close tickets but can't reopen them, both on consumer's requests, is ridiculous.
Appellate is bound by the same bullshit and excuses that CC gives.
Registered a complaint yesterday, someone came today in the evening to check on my connection, he just changed my DNS from openDNS to Reliance DNS and said very confidently and proudly that this would fix the issue. I was LOL'ing inside my head. 1 hour 30 minutes later, my net drops as usual. I call him and he says he'll check on Monday he doesn't really care.
I am pretty sure he called up the customer care department and told them this is fixed as soon as he left my house. Bastard. Will check with CC and call Appellate tomorrow.
I am pretty sure he called up the customer care department and told them this is fixed as soon as he left my house. Bastard. Will check with CC and call Appellate tomorrow.
Yep, just checked with CC.smartflight said:
Reliance marks their complaints as solved after:
[*]the time allotted has expired, or
[*]a visit has been made, regardless of whether the issue was addressed or not
[/list]Appellate closed today; so will call them up tomorrow.
Registered a complaint with the appellate. She said since I have called CC and Appellate so many times, she'll personally follow it up (yeah, right), and make sure its resolved as soon as possible. I've been given an ETA of upto 4 days.
I'm also very confident they don't even know the issue. These local engineers just know how to check wires - if they are all properly plugged in; they don't even know that the local gateway is faulty and me telling them is futile.
I'm also very confident they don't even know the issue. These local engineers just know how to check wires - if they are all properly plugged in; they don't even know that the local gateway is faulty and me telling them is futile.
4 days gone. Complaint closed moments ago. Why? Because I'm connected via a router. FFS, I bought a new router because the CC blamed my router, too. Reliance are just too keen to get away by blaming the consumer.
Connecting directly for around 2-3 hours. I'm pretty darn sure I'll still get DC, and I'll be forced to register a complaint again - with another 4 days down the drain. Reliance is crap.
Connecting directly for around 2-3 hours. I'm pretty darn sure I'll still get DC, and I'll be forced to register a complaint again - with another 4 days down the drain. Reliance is crap.
Hmm. Last night, from 10:48pm to 4:25am, I connected the ethernet cable directly to my computer, eliminating my router. I got no disconnection whatsoever. Ofcourse, I wasn't using the crappy Reliance DNS servers, but the gateway did not stop responding as it usually does.
So I'm pretty certain now the problem is with the router coming in the setup. It can't be the router itself because I have tried 2 different routers (Belkin and Netgear) and the problem remains the same. Is there a particular setting that needs to be made in the router?
So I'm pretty certain now the problem is with the router coming in the setup. It can't be the router itself because I have tried 2 different routers (Belkin and Netgear) and the problem remains the same. Is there a particular setting that needs to be made in the router?
I am having same problem instead my Internet gets disconnected after every 10 GB i download. And it doesnt come back till 48 hrs been passed . I have like Thunder 699 Plan. Seriously i dont know what to do.I mean they say no fup but wtf do they relly mean it ?
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