Getting low speeds - MTNL Broadband Delhi

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Just to update , none of the mtnl guys could figure out what the problem was , so they changed my sync speed to 2 mbps down and 1 Mbps up . I am getting same speeds (30 kBps) on downloading from browser , single part sites etc , but downloading from FTP , torrent sites etc is at 250 kBps . I guess I can live with that .
 
where do i put complaints online, and which number should i be call to register my complaints, 1504 is it???

---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------

Just to update , none of the mtnl guys could figure out what the problem was , so they changed my sync speed to 2 mbps down and 1 Mbps up . I am getting same speeds (30 kBps) on downloading from browser , single part sites etc , but downloading from FTP , torrent sites etc is at 250 kBps . I guess I can live with that .

are you on a rs999 unlimited plan??
 
MTNL is utter useless......I am in Mumbai, and i too am having a similar problem.I am on DSL 495 Combo plan since June 25, 2010. Upto September 20, i consistently got a download speed of 100 Kilobytes per second. And from that date onwards, it hardly averages 30 Kilobytes per second. However, my Upload speeds have not been affected at all. I cant understand what these people are doing.I called up their helpline no. and they said it is a line problem. And still no one has even come to check the wiring and all. I had even complained to TRAI. But even they arent responding. It seems they are the agents of these Profiteering telecom players. I configured everything as they had instructed me.Despite repeated complaints, they sent peon like guys 2-3 times only at my place, and they only gave 1 standard reply - "I will forward your complaint to my senior" (Of course in Hindi). Can someone help me in solving my issue??
 
Is that browser speed you have mentioned what you get while FTP or torrent is also on?
No , all 3 done individually while no other net accessing app is running

where do i put complaints online, and which number should i be call to register my complaints, 1504 is it???

(Online Complaints) Mahanagar Telephone Nigam Limited, A Government of India Enterprise.
are you on a rs999 unlimited plan??
Yes .

MTNL is utter useless......I am in Mumbai, and i too am having a similar problem.

I am on DSL 495 Combo plan since June 25, 2010. Upto September 20, i consistently got a download speed of 100 Kilobytes per second. And from that date onwards, it hardly averages 30 Kilobytes per second. However, my Upload speeds have not been affected at all. I cant understand what these people are doing.
I called up their helpline no. and they said it is a line problem. And still no one has even come to check the wiring and all. I had even complained to TRAI. But even they arent responding. It seems they are the agents of these Profiteering telecom players. I configured everything as they had instructed me.
Despite repeated complaints, they sent peon like guys 2-3 times only at my place, and they only gave 1 standard reply - "I will forward your complaint to my senior" (Of course in Hindi). Can someone help me in solving my issue??
Write an email to the gm broadband . His email id would be in the site , that worked for me .
 
Hey thanks for your suggestion mate. Will surely try it out!!
 
No , all 3 done individually while no other net accessing app is running
I suggest you should use the MTNL speedtest that you find on their website. Then post here what result you get. That will also give you a better reason to fight with MTNL.

---------- Post added at 10:49 AM ---------- Previous post was at 10:48 AM ----------

Hey Jaimin - I have responded to your post #24 complaint in another thread. Your speed is correct for the plan you have chosen.
 
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