Hathway Broadband launches Docsis 3.0 Ultra High speed network

[shethsa]

Agree. They need better help desk executives who can understand and communicate properly

 

[AmitT]

worst part of having hathway connection is their customer care executives.. had a long chat with them about the usage thing and they are dumbest people for sure..
anways does anyone know how does their current usage counter works on mqr.hathway.com .. does it shows the data that i've consumed on 50mbps speed only ? or all of it ? ( on 1mbps also) , i mean how do i keep track of the usage..
http://www.pingtest.net/result/94012250.png
why is it showing such bad results for me..
http://www.pingtest.net

Yes their executives do leave a lot to be desired. I hope you have been calling on 022 6757 6222. That is a Docsis 3.0 special number - not that it makes too much of a difference but it at least saves you to the trouble of having to explain that you are using Docsis 3.0.
On usage I understand that the usage ticker will continue as is and only after you hit your FUP limit (25GB or 50GB) will you throttle down. So your 1Mbps usage is everything above your FUP limit.

 

[shailm85]

it seems that docsis 3.0 ppl get more ping than old users, is it.
Is there any 1 here having more lag/ping then usually after getting Docsis 3 connection. it should have improved pings than before instead of getting worse.

 

[enkay]

Btw, the address given on their website at http://www.hathway.com/Aboutus/help_desk.aspx
603, Hyde Park, Saki Vihar Road,Andheri - East, Mumbai - 400 071doesn't seem to exist anymore. Some guy there told me they've moved to Kalina.
Do we know of more contacts? The Sales team keeps telling me that they've transferred this case to the *engineers* but I think it is stuck in a limbo somewhere.

 

[ace]

Enkay - As per some weird policy, the *engineers* will get back to you only if your area is feasible.

 

[Dmanbbf]

I just called their support today inquiring if I could get the Docsis plans in the Kandivali East area. They said yes and, because I was an older customer (used to have hathway but then cancelled), they will waive the installation charges.
The 100 GB FUP plan is about 2700 p/m after taxes and everything. He also said that users can buy top-up packs in order to increase the bandwidth. I forgot the pricing but it sounded reasonable. The support rep said the installation will be done in about 48 hours

 

[Vedhas Deshpande]

Yay i got one!! Their hub and amplifier was located just off our rooftop..

 

[gags_57468]

I just called their support today inquiring if I could get the Docsis plans in the Kandivali East area. They said yes and, because I was an older customer (used to have hathway but then cancelled), they will waive the installation charges.
The 100 GB FUP plan is about 2700 p/m after taxes and everything. He also said that users can buy top-up packs in order to increase the bandwidth. I forgot the pricing but it sounded reasonable. The support rep said the installation will be done in about 48 hours

yeah installation is quite fast.. atleast in kandivali east area.. welcome to the club..

 

[sudipt123]

Just checked with Sales- docsis 3.0 not yet available in mulund west- expected shortly though

 

[Suhel]

i had called them up they said it is available in goregaon w and the representative will come to take cheque, after no one turned up till 2 days i called to be told they wont be able to provide in my building. on questioning why? they said they are call center guys and they are just informing what was forwarded by backednd team. it was strange as i had hathway connection earlier, i called up my cable operator who provides hathway set top box and he gave me local hathway guys no, he told me the internet is available 300 meters from ur building but for him to get wire to my building he needs atleast 5 people. this is utter crap, this should be the work of their sales guys am sure if they come up to my society distrubute pamphlets many will take but its not my job to get guys for them neither i have time. their behavious is like MTNL guys who say same thing about firbe optic.