How to Change BSNL Broadband Plan Online?

[ssparikshya]

doc collection means they are in progress of sending a staff with paper soon to ur home
but luckily we don't need to do it
mine shows ; LEAD_CREATED

 

[ViK619]

doc collection means they are in progress of sending a staff with paper soon to ur home
but luckily we don't need to do it
mine shows ; LEAD_CREATED

Yes, that's what I was thinking, why would they need papers again when I just want to change the plan.
Much confusion.

 

[ViK619]

No progress. Any way to escalate the LEAD?
Tried calling the allotted 'Sales Associate', as mentioned in the LEAD details, but he won't pick up the phone.
Lead status still says: "ALLOTTED FOR DOC COLLECTION"

 

[ssparikshya]

use the lead complaint form : http://udaan.bsnl.co.in/complaint/customer_complaint_form.php

 

[ViK619]

Thanks, will do that. Though don't have any hopes that it will make any difference.
What about you? Yours is changed?

 

[ssparikshya]

no not yet , will go to THe exchange if it does not

 

[ViK619]

Same story everywhere.

 

[Deleted member 10390]

I had a bad experience with applying online. I guess local staff was not happy and let me strive for connection.

 

[ViK619]

I called the Sales Associate, he said prepare an application stating that I want my plan changed, along with an old copy of the telephone bill, he will come and collect them from my home.

 

[ViK619]

Tried to book a complaint against the lead, all I got was this after pressing the submit button -

I am not even sure whether the complaint was booked or not. When trying to view to the Complaint status page, it just shows a blank page.
BSNL never seizes to amaze me.