how to use TP-Link XC220-G3V router with active excitel connection

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Bangalore, India
Hi Team, would like to know how to use TP-Link XC220-G3V router which is an xpon router
with the active excitel connection, the current router assigned to me is an PPC router model 2K15X

i have the ppoe username & password, but it fails to connect to the network and is stuck in O1 state.
though i am getting EPON registration successfull message.

in the logs i am seeing: PPP0 timout exceeded waiting for PAD0 packets.

any help is much appreciated, thanks
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