Hi, I have created complain using selfcare portale after bsnl not responding on my complain and every time marked my complained as resolved. I emailed [email protected] my complain so they can take action on it. I wrote my complain in below format. I do not want to sound stupid. Just wondering is it the way everyone complain like this or i wrote unnecessary long complained.
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Respected Sir/Mam
I have BBG Super Speed Combo 1745 VDSL Bsnl Broadband Plan. According to plan my speed should be 8mb/sec till 30GB and 512kb/sec beyond but I am getting maximum speed of 3.50mb/sec. I have complained 2 times via selfcare portal about my plan and speed. First time someone from bsnl customer care called me and asked my problem and he told me he will check out it but without resolving my problem my complained marked as resolved. So i again created a new complained about same issue and this time they even did not ask me what is the problem and marked my complained resolved without solving it.
First Complained ID : (number...) Created Date : 30-NOV-2014
Second Complained ID : (number...) Created Date : 02-DEC-2014
Current Plan : BBG Super Speed Combo 1745 VDSL
Also I want to upgrade my plan to BBG Super Speed Combo 2845 VDSL(Upto 16 Mbps till 80 GB, 512 kbps beyond) in next month but i am not sure if i am going to get up to 3.50mb/sec speed.
Please solve my problem. Why they are not giving me speed for what i am paying? Can they refuse to give me speed mentioned in the plan? These plan are on official site and also i confirmed on local exchange. There answer about high speed plan is "BSNL do not give up to 4mb/sec speed".
Name : --------
City : Hissar
State : Haryana
Tell Phone : 01662--------
Current Plan : BBG Super Speed Combo 1745 VDSL(Upto 8 Mbps till 30 GB, 512 kbps beyond)
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Respected Sir/Mam
I have BBG Super Speed Combo 1745 VDSL Bsnl Broadband Plan. According to plan my speed should be 8mb/sec till 30GB and 512kb/sec beyond but I am getting maximum speed of 3.50mb/sec. I have complained 2 times via selfcare portal about my plan and speed. First time someone from bsnl customer care called me and asked my problem and he told me he will check out it but without resolving my problem my complained marked as resolved. So i again created a new complained about same issue and this time they even did not ask me what is the problem and marked my complained resolved without solving it.
First Complained ID : (number...) Created Date : 30-NOV-2014
Second Complained ID : (number...) Created Date : 02-DEC-2014
Current Plan : BBG Super Speed Combo 1745 VDSL
Also I want to upgrade my plan to BBG Super Speed Combo 2845 VDSL(Upto 16 Mbps till 80 GB, 512 kbps beyond) in next month but i am not sure if i am going to get up to 3.50mb/sec speed.
Please solve my problem. Why they are not giving me speed for what i am paying? Can they refuse to give me speed mentioned in the plan? These plan are on official site and also i confirmed on local exchange. There answer about high speed plan is "BSNL do not give up to 4mb/sec speed".
Name : --------
City : Hissar
State : Haryana
Tell Phone : 01662--------
Current Plan : BBG Super Speed Combo 1745 VDSL(Upto 8 Mbps till 30 GB, 512 kbps beyond)