Achha i want to share a thing - i had a relatively bad experience with Reliance CC this time!!
When Reliance was down a few days back, i had another issue apart from that - the ethernet connector of the Wire was damaged, and so my PC always showed "Network cable unplugged" even though the cord was inserted rightly. I lodged a complaint with them & mentioned specifically that i had 2 complaints.
After 24 hours when it wasnt solved, i called them up & inquired about the status. And to my shock, they said "We have got only 1 complaint from u (ie, the general issue all were facing), which has been solved. So i registered a new complaint.
In the meantime, i was using my internet By minor tweaking of my another line....(EXPLAINED LATER)***
So, the next day when they didnt turn up again, i called them & they said "It appears that your connection is active & so we have closed your complaint".......i was shocked - although my connection was temporarily running, my problem wasnt solved, and these morons cancelled the complaint SUO MOTU......no visit, no calling.
Then i had to reprimand them and told them i will be going to TRAI and all........so, ashamed, finally 1 guy came today & repaired the line.
***
I have 2 lines at my home - so 2 separate user ids. And i have connected both my PCs via LAN. So, what i did was - connected the LAN cord into the
Router and my connection was running - USING MY ID only. Thats why, it appeared to them that my line was clear.
PS: I shared this coz, no one should think that i only paint Rosy Pictures of Reliance Wired Line!!