Is there a fair usage policy on Excitel Broadband?

[john_dud]

Already crossed 1TB mark, waiting to see how it goes from here

 

[igloo]

Told you ... everything happens from LCO in Excitel.

 

[john_dud]

Interesting development. I have an old account that I used to chat with a cse just now and she was unable to find my id in the system, so it disappeared without a trace it seems. I actually have 4 different accounts, including the current one, I have been a customer since 2016 or so.

 

[igloo]

I doubt theyll reconnect you. Only lco is the hope.
Don't expect anything from excitel customer care.

 

[john_dud]

LCO got the account reactivated, excitel support did nothing. Back online after more than 3 days.

 

[john_dud]

Final total, 5.7 TB. It'll be normal usage from now onwards, so maybe 500 GB or so more.

 

[pranav sharma]

so 5tb is the limit??

 

[john_dud]

Seems like it but consistently crossing their arbitrary limits is what really gets you in trouble

 

[Deleted member 70865]

seems like they keep changing their limit.
when my account got suspended on 25 dec 2018 I downloaded about 1tb in 7 days.


ps: Just remembered a funny thing , when I called customer care after account got suspended the customer care guy told me "Sir YOU DOWNLOADED 1000GB IN 7 DAYS . . . SIR THAT IS IMPOSSIBLE !"

thats when I knew there was no point talking to customer care and promptly called my lco.