Loop Mobile rejected MNP to Airtel on Prepaid due to Low Balance

[newboss]

this is clearly cheating. on postpaid they might raise issue of outstanding.but prepaid is pre-paid. don't trust them just make ur procedure.

 

[jamesdsz]

I have applied for MNP from loop mobile to Tata Docomo on 25th of Feb and i got a SMS saying "Your reques for MNP is registered succesfully" On 1st March i received a SMS from number 50911 saying MSSIDN: 98******** message type: port out Message:98******* rejected by reason: Bill overdue. I have a prepaid account and i don't understand why i have bill overdue. I call the customer service on loop mobile 800 they said i had no balance in my account i told them to kindly check again and they found out i have more then 30 rs in balance. The customer care were not able to give proper answe and told me to go and visit Loop Gallery. I don't know what wrong with those people. why have they rejected my MNP. Again i have to go thru the same procedure and again pay rs 19 for porting charge. THis is total nonsense. Kindly suggest what to do