MTNL Mumbai Mtnl Broadband Mumbai Not working consistently ADSL light On

[kar27]

Hi
I recently installed MTNL Broadband but its not working properly. The ADSL light is stable all the time. After browsing the internet for some time it stops working even though the ADSL light is On. Then it starts working on its own again. So the internet is not working consistently. Can anyone please help with what the issue might be. The MTNL people are not being able to repair it

 

[Bulletstorm]

Same problem with me with more complication my internet start working only after 9 pm before that all day same problem like u face. Iam facing this problem from past two months & finally i found this usefull forum and decide to change my net provider,
I just suggest u its time to leave MTNL as now MTNL worker will start playing blame game on each other : brodband line man will gona excuse their is problem in ur teliphone line while Line man of landline will give u assurity of having a perfect working line.I can give u Grievance cell number but iam not sure either it works for u or not as I'm living in delhi.
0112335666,

MTNL is famous for it pathetic Customer care service {I'm Using MTNL from 4 years so easly judge mtnl on my experience} You need to complaint in grievance cell i.e some top level , there is nothing technical fault in yourcase its physical fault which need to be repaired by mtnl workers.

 

[x720]

@kar27

Post line stats.

 

[Jagat]

Just call 1504 and lodge a complaint. Usually it resolves all the problems. Sometimes they also tell about some ongoing repair work in the area.

 

[Mr.cool]

i am also facing this issue, adsl is stable but no internet light. complained several times on 1504 and 198 but still no resolution.

 

[d5aqoëp]

Its the same New Alcatel server problem.

@OP
Bet your IP range is in 182.56.xxx.xxx

 

[Mr.cool]

i just hope that they dont add me on this alcatel server

 

[Jagat]

Why don't they fix the Alcatel server?

 

[panzer008]

They can fix something....... only when they accept its faulty.....

 

[x720]

I believe they've tried to get it fixed and not been successful.