Need to Cancel Jio AirFiber Order (₹2,222 Paid Yesterday) – Best Way to Get a Fast Refund?

[rohit_]

Hi everyone,

I booked a new Jio AirFiber connection yesterday and paid ₹2,222 upfront.

Today, I spoke with the installation engineer and also did some research online. My main requirement was Bridge Mode so I could use my own router/firewall. The engineer confirmed that Bridge Mode is not supported, and everything I found online says the same.

Because of this, I no longer want the connection and would like to cancel the order before installation and get a full refund.

Has anyone here successfully cancelled a Jio AirFiber order before installation?

I'd like to know:

• What is the fastest way to get the refund?
• Is calling customer care enough, or should I also send an email?
• Which email IDs should I contact (JioFiber Care, Nodal Officer, Appellate Authority)?
• How long did your refund take?
• Any tips to avoid unnecessary delays or follow-ups?

I'm in Bihar, if that makes any difference for the escalation process.

Thanks in advance for any suggestions or experiences.

 

[x86_64]

From what little I know about Jio AirFiber you can directly plug a router to the outdoor unit and receive DHCPv6 on 1015 VLAN and configure 464xlat for IPv4.
There is no requirement for a bridge mode as there is no ONU involved.

 

[Kaiju404]

File a complaint on PG Portal and do state that you will return all equipments taken for ur connection from jio

 

[rohit_]

UPDATE:
got refund through x / email not helpful even they not responded