if Nokia was delivering software updates OTA, a lot more people would install them. you want your customers to remain up to date, you make it easier for them. this is the reason why android users are so cynical about software upgrades... and this is also the reason why owners of non-hacked iPhones are usually up to date. most android devices get software updates over the air. Apple makes it extremely easy (though still very painful) to update their iPhones using iTunes. the one time i tried updating a nokia phone using their ovi suite, it was painful. nokia kept on forcing me to install new apps, downloading updates on freshly installed apps to get them up to date. and then download the update. i had to backup everything on the phone. update the phone. restore everything. compare that with an android update. it could take as little as 10 minutes to do it and without requiring a computer. from what i see recent editions of symbian do have OTA facility. but most previous generation nokia phones require a computer for updating their firmwares.