Hello friends,
I again committed a mistake by placing yet another order with
SnapDeal (so stupid of me)!!! I had placed an order for a on-stick cookware, here goes the link
http://www.snapdeal.com/product/nirali-nonstick-deep-kadhai-315/1707320115.
Everything went ultra smooth till I opened the received package. In the product description SD has mentioned about the 'Glass Lid" for this cookware but instead I received a Stainless Steel lid with it!!!! Depending on the prior experience of
Power Bank I decided to speak directly to the manufacturer this time. The person informed me that the company surely supplies this particular product with a glass-lid. And he assured me that they would arrange for the glass-lid for me (they are connected directly to SD for selling their products, no vendor involved here) either by directly sending it to me or by sending any authorized-retailer's employee (from my city itself) at my address with the lid. He asked me to SMS my postal address to his personal mobile number too (which he gave me). It was 13th of August I had received the product and had a talk with this person from the company itself but nothing or no one came to my home till date. Today I called this person again on his mobile number but he didn't picked up the call after 3 tries.
I had also informed SD regarding this and they are more than ready to send me the replacement (OMG) but asked me to send them back the product I had received (Oh no.....not again)!!! I asked them to first send me the lid or complete and correct product then I will send back the wrong one (which was just too much for them I think). They replied they have certain rules which they need to follow (by the way no rule regarding time-limit for sending the replacement). I clearly rejected their proposal this time for the replacement.
I am just wondering how shameless a company could get with it's customers!!! I am totally dazed with it's effect.
Since the time Snapdeal started advertising and sponsoring regularly on
television it's quality and customer-satisfaction has dropped drastically . Earlier SD used to be a perfect fit for online shopping with very reasonable online rates. But now it has lost, at least, my faith.
"Snapdeal.....have fun fooling customers, I am not going to be the one anymore"
Goodbye SnapDeal.....forever.
p.s.--- I am posting my experience here just in case to warn fellow readers of unethical practices implemented by online merchants in India. If this really helps someone then I would take it as a success in my effort.
Thank you all.