Outgoing calls stopped by Tata Docomo - Poor Customer Care Service

[Daddycool]

Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
You are a ridiculous bot. Just read the whole thread instead of firing off your canned message.

 

[TATADOCOMO]

Hi DaddyCool,We're not a bot. We're genuinely here to help users out with issues regarding our servicesRegards,Tata DOCOMO

 

[Daddycool]

Hi DaddyCool,
We're not a bot. We're genuinely here to help users out with issues regarding our services


Regards,
Tata DOCOMO

OP started the thread on Nov 29th. He had issues which were live at that time. You were missing from the action. He kept updating his situation.
Finally he posted that the problem has been resolved.
So are you here to help users out for current issues or is your task to conduct post-mortem reviews on service or is it just PR?
If it is either of the first two we have some hope. If it is the last, nobody is getting fooled.
You say you intend to help but it seems you have not even read the first post. He has clearly mentioned what happened when he tried to use the live chat. Yet you suggest that he should use live chat in a way as if he did not know it exists.