Reliance Jio is not providing me new fiber connection even though neighbours have it

G

ganges563

Messages
12
Location
New Delhi
ISP
Excitel
so this is a bit weird scenario, i'll try to put all the details clearly.

basically, we recently shifted our house, i was using airtel at old place however it is not available here, (it is a bit villagey area, town?), main point is that JioFiber is available here, wiring is all done. 7 houses/neighbours are already using it (since long ago), so i went with jio over some unreliable local operator (which i havent checked if exists at all or not).

so i applied for a new connection, app showed that jiofiber is available, congrats and so on... then couple days later i receive call from local jio person, he says that jio cant be installed at my house because the S2 (?) box near my house is all full (this box is installed on electricity pole right in front of my house) and they are not yet planning to install new S2 box anytime soon, however as checked physically and confirmed by other jio person, the box has 1 port still free but it shows as full in their system because another jio person has activated some other jio connection in another nearby locality on this box ID (the one in front of my house), so he cant activate my connection on this box ID but promises me that he will do the same and activate my connection on another box ID from other nearby locality.

great, i provide my documents, he does his thing, collects payment (made online to jio only). and said that connection will be done in 3-2 days. come 2 days later, installation guys show up at my house after multiple calls, lays fiber from my home to S2 box on pole, connects router and setup everything at home, but when they go to activate, they are unable to activate my connection as their app is not accepting the box ID or whatever it is and after 1 hour and multiple calls with their internal team, they give up, wiring is still installed, they have taken stb and router back, and after many days of delays promises to fix and provide me connection, they have cancelled my order (refund done) 4 days back.

i am deeply disturbed by all these shenanigans, and desperately need internet, but now all 3-4 local jio persons are not picking up my call, i am daily receiving promotional messages for jiofiber. theoretically if my box is full in their system, atleast one must free nearby but they are doing nothing to fix this.

can anyone suggest me ways to fix this? where can i reach any higher authority from jio? social media? any mail id or number where i can make complaints.
 
Solution
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UPDATE: on 30th June, JIO engineer suddenly calls me and the first thing he asks me to please share the email-ID where i emailed the complaint because suddenly there is approval for my internet connection and that they are coming to my house for installation, and then boom, 10-12 people show up with officer/manager and all kind of people there for inspection, they tried everything again that day, did some internal things, but internet connection was not successful. next day there were 5-6 people trying to gauge how i could be provided internet from 2-3 road over from another termination box, was not possible so they go and promise me that it will be installed tomorrow, tomorrow comes and no reply. i call the same engineer and he says...
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But they can definately give you connection even 10 kilometres away if you're willing to take it by paying the money 😁
Also you can get infinite connections from your LCO from one junction box (I've seen all their jugaads 😂)...

Whereas with Jio & Airtel it doesn't matter even if their FAT box is just 10 meters away from you they'll decline your connection & you'll never be able to get it. That's why I always feel never say Jio Jio 😂
 
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I have suffered a lot because of these LCOs. I had an excitel connection and there was short circuit on their media converter that was placed on electricity pole in black box. But it was not weather protected, hence short circuit. That short circuit fryed the ethernet port on my personal router.
Because of this I forced them out of my area! Now they are not allowed to wire in my area.
 
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That was really common with copper connections. Excitel's CEO even said this was major issue back then but now as majority of Excitel's users are FTTH this isn't the issue anymore. Still new Delhi has many users still on copper (dumbs that don't want to pay for upgrade). 🤷‍♂️
 
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People who are working from home and have frequent meetings should’ve a backup broadband connection in today’s time.

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@Lolita_Magnum thanks, though i am unable to contact over number as it require registered mobile number, i have dropped mail to appellate.upw and sanjay mashruwala as per @igloo suggestion, lets see what they do, fingers crossed.

though opening grievance with nch seems like trouble as my money has already been refunded and technically i am not jio's customer yet, and nch require customer id and all to register grievance.

@mikrotik 1. thats what the jio engineer said, as to why the box is showing full in their system. they are already doing this, regarding port, they have verified that it is working, as i said they already laid fibre wiring from my house to box, and was router was able to communicate, problem arised when they were doing activation.
2. i understand that regarding new box is impossible.

@havoc i am already looking at alternatives such as nextra etc and other local ones (LCO), trying hard on that part, also as @mikrotik said, lco are unreliable and prone to issues hence wanted to go with jio.
 

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awemonk said:
OP u also check bsnl fiber available or not in ur area ....
Click to expand...
BSNL has been dead for more than a decade now. Their copper is dead and no ftth. They laid fiber to a single house who had some influence and lives about 300m from my place. About 5-6 yrs ago, I met bsnl higher ups requesting them to extend fiber from that house. We were group of 10 houses and were ready to take annual plan so that they can justify the cost and need. But they simply refused.
In my area both jio and airtel are present. No third vendor is available.
 
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