When it (BSNL) works, it is rock solid. Only when it fails, the problem starts. We have to depend on some money-oriented people to fix certain things.
I recently had an issue in BSNL. I was sure it is nothing to do on my end or with the actual telephone line. So, I thought it'd somehow fix itself. Waited for two weeks. Nothing happened. Approached the new JTO who fixed it before I reached home. Then comes the lineman in the evening for money saying that he fixed the line... so please check the telephone and the internet. I was at the height of my anger. I used to give money whenever he fixes line faults. It happens during festival days where one or the other vehicle cut the line and I have no option than depend on the lineman. This time, it has nothing to do with the telephone line.