Duh this is what happened with me just 3-4 days back.
It said expected time 18 minutes. Then after 3-4 minutes it became 19 minutes.
After about 10 minutes it became 15 minutes.
Another 5 minutes and it became 17 minutes.
After about total 40 minutes or so finally my turn came.
And then what happened? I described my issue to chat operator.
Then I told operator that item is defective and as mentioned in eBay gurantee page, I have marked it as "Item not received". (Its clearly mentioned if item is not as described file an "item not received" claim)
She replied, "So you received item, why did you mark it as not received? Check your item status."
And she closes chat session (which lasted 10 minutes because she would reply every 3-4 minutes)
So overall she just wrote 2-3 lines and closed chat session.
So I waited total 50 minutes and chat operator dared to close the session by just typing 2-3 lines.
What more, I did not even receive e-mail about conversation. (which comes otherwise - so I dont even have record how she closed chat session without even understanding what i said).
Then I chose their toll free number. So first waited about 10-15 minutes in queue.
Then person picked up talked for 2-3 minutes and said there is some system technical problem please hold the line.
(I never understood why ALL the customer care departments always have technical problem)
So then I again waited 10-15 on phone. Suddenly line went silent (music stopped) for 30 seconds or so. I got weird tuc-tuc sound. Then music came back again. Then again made me wait another 10 minutes.
And I realized I am again put back in queue! Because when someone came on phone, he started "Good afternoon, this is blah blah, how may I help you!"
Then I had to blast him what non-sense is this etc etc.
Moral of story.... irresponsible service by eBay!
It said expected time 18 minutes. Then after 3-4 minutes it became 19 minutes.
After about 10 minutes it became 15 minutes.
Another 5 minutes and it became 17 minutes.
After about total 40 minutes or so finally my turn came.
And then what happened? I described my issue to chat operator.
Then I told operator that item is defective and as mentioned in eBay gurantee page, I have marked it as "Item not received". (Its clearly mentioned if item is not as described file an "item not received" claim)
She replied, "So you received item, why did you mark it as not received? Check your item status."
And she closes chat session (which lasted 10 minutes because she would reply every 3-4 minutes)
So overall she just wrote 2-3 lines and closed chat session.
So I waited total 50 minutes and chat operator dared to close the session by just typing 2-3 lines.
What more, I did not even receive e-mail about conversation. (which comes otherwise - so I dont even have record how she closed chat session without even understanding what i said).
Then I chose their toll free number. So first waited about 10-15 minutes in queue.
Then person picked up talked for 2-3 minutes and said there is some system technical problem please hold the line.
(I never understood why ALL the customer care departments always have technical problem)
So then I again waited 10-15 on phone. Suddenly line went silent (music stopped) for 30 seconds or so. I got weird tuc-tuc sound. Then music came back again. Then again made me wait another 10 minutes.
And I realized I am again put back in queue! Because when someone came on phone, he started "Good afternoon, this is blah blah, how may I help you!"
Then I had to blast him what non-sense is this etc etc.
Moral of story.... irresponsible service by eBay!
