hack_slash_photoshop
Newbie
I am a very heavy internet user (around 10GB per month without torrents) and since I am not settled I have been using Airtel's 3g services for the past few months. This month, out of the blue, my speed was reduced from around 250kB/s to 8kB/s Even though I had about 2GB of data left.
Obviously I called customer service to fix this and they said they will take care of it. The next day I got a mail saying that my problem has been fixed. I contacted them again and the same thing happened.
Finally they said that they have submitted a complaint to their technical team and would get back in 4-5 days. No reply after 1 week. I again contacted them. The jokers asked me to reboot the phone as there is no problem from their end. Obviously this didnt work, so they said they will get back in another 4-5 days. Again after a week, no reply. It has been close to 20 days since the original complaint and I believe they just want to wait for the validity of my 3g pack to get over.
Disgusted with Airtel, now I have got a photon+ and am thinking about doing MNP to docomo as the network is quite good around my area.
Obviously I called customer service to fix this and they said they will take care of it. The next day I got a mail saying that my problem has been fixed. I contacted them again and the same thing happened.
Finally they said that they have submitted a complaint to their technical team and would get back in 4-5 days. No reply after 1 week. I again contacted them. The jokers asked me to reboot the phone as there is no problem from their end. Obviously this didnt work, so they said they will get back in another 4-5 days. Again after a week, no reply. It has been close to 20 days since the original complaint and I believe they just want to wait for the validity of my 3g pack to get over.
Disgusted with Airtel, now I have got a photon+ and am thinking about doing MNP to docomo as the network is quite good around my area.