Thinking about buying MTNL Broadband need help and suggestions

[TheIndianDragon]

thanks for the replies everyone

 

[bahadurbilla]

don't think twice.i don't understand why people crib about mtnl. there's no FUP, no hidden costs, you get what you pay for.and about the whole customer care thing - whenever my net goes down (which is rare, if it does, it happens like once in six months) i register the complaint on IVRS.within hours i begin getting calls on how is my net, what seems to be the problem etc. usually there's some hardware/server problem on their part (when they do the upgrades, i think) but whenever it's something wrong with my modem settings, some knowledgeable guy calls me and patiently tells me some new settings. if all else fails, they send along some engineer (happened once).the downtime issues are exaggerated. the customer service thing is exaggerated.i have two connections at home (one for phone+IPTV) and the other for wi-fi. i have one in my office, i use different plans, the usages are different but there are no issues.remember, it's mtnl that started the broadband revolution in india when everyone was doing 56k. unlike some corporate SOBs, they don't suck your blood. they reduce prices every six months (and others follow suit). don't think about it, go for mtnl.

 

[amish]

Yep, I always get call back same day within hrs when I complain using IVR or now from last 2-3 times when I complain using their online form.Btw complaint was not because net was down but i complained something else which was triband related.

 

[Daddycool]

^ I completely agree. I cannot claim that MTNL is a great ISP but in the Indian context, I am convinced that they offer best VFM. Perhaps their CC are unable to talk in a artificial accent but they are as competent/incompetent as the others. Don't know about Airtel whose CC is supposed to be much better but my experience of their CC for mobile was nothing to write home about.I would also advise guys like akshay, when you write in a thread that MTNL (or any other provider) is all kinds of evil, you would do well to suggest what you recommend as the alternative.

 

[TheIndianDragon]

since I've never usesd mtnl before, do I have to pay for telephone installation as well?

 

[bahadurbilla]

for such trivial queries, i suggest you check out their website and/or call 1504/1500

 

[akshay]

you have to pay for it....agreed with all peeps that their services are cheap and worth the money.....but their services here are pathetic....i mean mumbi,mira road...helplines never answered!.........@TheIndianDragon : which plan r u opting for?

 

[TheIndianDragon]

999 1mbps

 

[dragon5677]

hey guys im getting 2mbps + on a 1mbps ul plan!!!!

 

[bharat.2010]

use mtnl 699 plan that would be best for you. Also you can use wifi for this you will have to pay extra. if you are going to use more than one this would be best option.

MyWay the Digital IPTV Services in India