Tikona Broadband User Experiences

[chaibiskutbhai]

Tomorrow will be my last day with Tikona. Moving to Beam.

Only reason: It gives a 4mbps max speed. Been extremely happy with it for the past 3 years. Time to experience 15mbps.

 

[coolpkm]

My Tiona user id 1111475641. I have taken Tikona broadband connection on 30-10-2014 from the salesperson called Raja (9791313171). He asked me pay 2 months rental plus Rs. 500 for installation. The total was Rs. 3034. I wanted the try their service for one day to see whether they give uninterrupted service or not. I already heard about Tikona's service is very bad through my friends. But, the salesperson promised me that I will get proper service, if not, I can disconnect and get the money back. So, I paid the full amount of Rs. 3034 on 30-10-2014. They activated my connection on 31-10-2014. But, the connection wasn't working continuously. My connection was disconnected very often. I called customer support to fix my problem. They claimed that the problem was fixed through online. But, they never fixed it. I called every day to rectify my problem. But they couldn't fix it. Then finally, I went for disconnection on 4-11-2014. One guy called, Vipin, agreed to disconnect the service, but he asked me to give one more day to resolve the issue. I agreed for that. One technician came on 5-11-2014 to my home and tried to fix it. The connection was good for 2 hours and then again I got disconnection problem. Finally, I told them I want to disconnect the service and switched off their modem on 6-11-2014 and disconnected it from my computer. My billing cycle is from 7th to 6th every month. And, then they sent someone to collect the modem, I hand it over to him. After all these, I called many times, they don't want to talk to me. When I raise request, they will call, but when I attend the phone, they just hung up. Finally, I was able to get answer from one customer support. He says, I won't get any refund amount. He claims that I was not ready to resolve the problem. What a BIG LIE!
Here are the complaints I made to resolve the issue:
Date: Request No. Person Name:
2014-10-31 1-3264097838 Chetan
2014-11-01 1-3264587343 Tanmay
2014-11-02 Muthu, Ashwin Kumar
2014-11-03 Mahesh, Ajinkya
2014-11-04 1-3267482967 Swapnil, Dinesh, Vipin
2014-11-05 1-3268466534
2014-11-06 1-3267482967 Priya
The list is going on... Is there any way to get my refund amount? I can't let these cheaters keep on cheating the public.

Welcome to Tikona exp... Had the similar exp.. I didn't return their Rs 4000 worth device.. They are still calling me from Tis Hajari court and I am having fun with them..
For you my advice would be... apply for a new Tikona connection.. Once same sales rep comes.. vasool your paisa from sales rep...

 

[Sushubh]

4mbps is so slow!!! ^o^

 

[chaibiskutbhai]

4mbps is so slow!!! ^o^

Yes, compared to 15mbps.

Also, while Tikona had increased the data usage to 100gb, they have decreased the post FUP speeds from 2mbps to 512kbps.

 

[panchhi fashion]

Tikona - poor speed, worse service support, no response for the compliants
I have logged complaint "N" number of times, but since 4 months they are not solving the issue.
Connectivity is very bad and speed is so slow that I am not able to open my gmail page
also forget about doing video calls.
I have told the customer care to send someone and solve the issue but they
don't send any one and in fact he was saying we will try to solve the issue from
our end first and then we will send someone if needed.
This is happening since last 4 months There is no response from customer care.
I complained many times but they didn't resolved my problem.
worst customer care, worst service engineer. I called many times but they
didn't attend my call. I bought 4mbps plan but its working like as 256 kbps speed only.
I try to change plan but customer never attend my call.
very very worst network speed, worst response.
Everytime, answer is we will resolve this issue within few hours that's it,
can you understand the business needs please ? we can understand it may
happens sometime but there should be some limit man..... I made at least 50 complaints by calling customer care and 0-70 emails in 2 months for technical problems.
my id: 1112734363