Ok, I've been a user for more than a year now and I wrote pretty good reviews, if you look at my older posts you'll see. But oflate, I'm telling people to stay away and be safe. I've successfully managed to avert 3 of my friends from signing up for a new connection. ACT is no longer what it used to be seriously. In a nutshell, Down times over take uptimes.I live in Jayanagar 4th T block and I have 3 connections running in my house, all from ACT.I've been sooo disappointed with what i'm having to deal with:1. Extremely unreliable: For the past couple months, I had disconnections every now and then, if I look back, connected days were less than 20 days. I lost connection for a week straight. And as I type, I got no connection, been 3 days now ( btw I'm using 3g on my ipad). When you need it the most, you will never have it.2. Customer care: Do they really care? They are really really shameless and have no control over their language. ACT's customer care is by far the worst CC I've experienced. Primarily, it is NOT toll free, they never answer, even if they do, you will have to wait 20 mins or more in the pipeline with no guarantee that they will respond, and guess what you are paying to wait! All they do is talk, try to convince you of their problems and not take your problems seriously, you will never hear from them.Many times, You will never be able to get through to their number, leave alone getting into their phone portal.
Here's a sample on how they talk:
CC:
"Today is a Sunday, there are no managers today"
"He went back home since there were no escalations"
"He got an urgent call went to a meeting"
"Sir all answers are the same everything means the same, I have reached my target, you can talk for half an hour, 45 mins I don't care"
"Our manager is very busy man. He is busy, he can't come to the phone now"
And they disconnect when you try to cross question them.
A technician called Santosh finally turned up after a week to set our connections right, handed over his number to us and told us to call or message him for problems in the future. Guessed as much, this guy never responds, never bothers to Communicate. We re left hanging in here even now as I speak.3. Billing: With all the problems I've talked about above, I still got a bill with normal charges. I'm not paying any money. Seriously, how careless can they be to not have cut the unused or disconnected days' charges?Well, I've decided to get rid of this godforbidden connection and return to Airtel that I was previously using for 5 years, they really value their customers. Airtel's technicians arrived in less than 2 hours.So, I'm not going to pay these bills, such that I am automatically disconnected (irony! The connection isn't active anyway)I'm going back to Airtel, cold turkey!See, it is NOT easy to type on an ipad, nevertheless I put an effort. Well this should show how miffed I am. I don't care how fast or slow a connection is, all i care is how long am I not disconnected for.And I Hope I'm broadcasting the truth to all you guys that are thinking up an internet-relationship with with ACT.
Here's a sample on how they talk:
CC:
"Today is a Sunday, there are no managers today"
"He went back home since there were no escalations"
"He got an urgent call went to a meeting"
"Sir all answers are the same everything means the same, I have reached my target, you can talk for half an hour, 45 mins I don't care"
"Our manager is very busy man. He is busy, he can't come to the phone now"
And they disconnect when you try to cross question them.
A technician called Santosh finally turned up after a week to set our connections right, handed over his number to us and told us to call or message him for problems in the future. Guessed as much, this guy never responds, never bothers to Communicate. We re left hanging in here even now as I speak.3. Billing: With all the problems I've talked about above, I still got a bill with normal charges. I'm not paying any money. Seriously, how careless can they be to not have cut the unused or disconnected days' charges?Well, I've decided to get rid of this godforbidden connection and return to Airtel that I was previously using for 5 years, they really value their customers. Airtel's technicians arrived in less than 2 hours.So, I'm not going to pay these bills, such that I am automatically disconnected (irony! The connection isn't active anyway)I'm going back to Airtel, cold turkey!See, it is NOT easy to type on an ipad, nevertheless I put an effort. Well this should show how miffed I am. I don't care how fast or slow a connection is, all i care is how long am I not disconnected for.And I Hope I'm broadcasting the truth to all you guys that are thinking up an internet-relationship with with ACT.
issed-off: