If we all know that we are all in deep shit together then why someone in some higher position with \"authority to take action\" are not doing anything against such pathetic service and frauds?
I tell you what ---
My friend had a problem with BIG
TV last week. He recharged his account and shifted from Starter-2 to Starter-3 (higher pack) and guess what? they continued both the packs and all his money deducted in 15-17 days only and his balance got into minus.
When he called before recharging they said, \"we dont stop the channels even if you go into minus\" as he was watching all channels without paying but this time they even suspended his account. When he recharged and called for package, they said - your account has been suspended and now wait for 2-3hrs to get it back to normal and call again so that we can process further.
Its a bulshit. Even their CC number is most of the time has a \"busy\" tone. Its too irretating.
Not with just BIG TV but NEVER go with any of ANIL AMBANI's services/ventures. They are all pathetic.
the same thing happened to me they had 2 packs running i.e on oct 16 i choosed starter pack1 but on nov 2 i rechaged for rs500 total balance was 566 (after subtracting Rs100 for starter pack1),i told them i wanted to change to south starter pack(Rs175) ,the cc rep told its not possible, i said why not ask ur supervisor ,then after a few min on hold he said its possible and he changed it,i also added 2 top up packs for Rs50 he immidiatly did that as well ,but on nov 16 when i asked for the balance they said i had only 240(but my balance should have been 341),i said how is that possible to which the CC rep said i had stater pack1 and south starter running ,i said how is that possible he said "sir u should have cancelled the starter pack 1"which i had done while i choosed the south starter,he continued too stand is ground and then i went
,he then tried to pass it on it his supervisor,after some 30min of waiting they hung up,so i called directly to bangalore CC managers mobile i said him what had happened and he said he will look into it on monday since it was the weekend he wasnt in office,at the same time i gave a complaint to core.nic.in and left the matter there and forget about it when 26/11 took place.
but on jan 24th got a sms message saying u have a negative balance of Rs241,called the CC and asked them the account statements and package statement,they had been running starter pack 1 for a good 2 months and only cancelled it on dec 31 and i told them why wasnt it cancelled and they said "u should have called and cancelled it ",i said i had cancelled it the day i took south starter ,he put me on hold for 20min plus and hung up,this happend 10 times in a single day,the sad part is i had to explain the issue each time i call,but on the 11th call the CC said again "sir u should call and canceled the starter pack1" , i said okay fine going by ur way,in that case why did big tv cancel it on dec 31 when if u think i had not cancelled it.he had no reply,put me on hold and hing up,i then called bangalore big tv CC manager and told him the issue and i said him if its not solved i going to take legal action,after 2 days they finaly resolved the issue.
so for those of u who still want to go for big tv think again.trust me even though big tv might have a slight edge in video quality its not worth it not to mention the STB related problems.
and my complaint to core.nic.in is still pending the last email i got was my compaint attached which is the same above said problem and the stb issues along with the below messageHi,
We are in receipt of ur complaint, a copy of which is forwarding to you, which is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India to facilitate resolution of such complaints promptly, for detail kindly visit our website www.core.nic.in.
It is urged that the matter may kindly be examined and the grievance be redressed promptly. Action taken in the matter may kindly be communicated to the petitioner under intimation to the undersigned.
Yours Sincerely,
Samaji Yadav
Manager (Complaints)
Depts of Complaint Redresal Cell,
CORE Centre, Noida
so can you please suggest me your ideas.. 
