Airtel Xstream Fiber speed issues

[mohit11]

Dear All,

I am located in South Delhi, Lajpat Nagar and I recently got upgraded to Airtel Xstream Fiber 300Mbps plan with unlimited download top up.

Since day 1 I have been getting speed issues where during the day speed fluctuates between 60 - 170 Mbps on WiFi and I have seen 300 Mbps only twice and that too at like 6AM in the morning. Yes I am using the 5GHz WiFi option and this connection is through Airtel directly and NO local cable operator involved.

When I spoke to the guy who did the installation he claimed that this is how Airtel Fiber is and even if I pay for 1Gbps this is the best I would get which is total nonsense.

Anyways I have spoken to customer care and they raised a ticket and closed it on their own without doing anything.

Now after discussion with the area manager he is willing to change my router to the Nokia device (earlier it was Huawei) to check if it’s the router has problems.

Can you guys please advise/suggest what should I be doing to sort out these speed issues. I have been checking speed on all sorts of latest devices at home including iPad Pro, iPhone pro MacBook etc. all of them show maximum 170 Mbps however upload is always above 300Mbps.

Really sick and tired of this pathetic service and I’m on the verge of disconnecting it, would really appreciate some help. Thanks


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[gautamv]

@mohit11 im not a techie, so don’t really know what to do. I used the settings for bridge mode, by creating a new WAN profile and setting it to bridge mode, and as a result there were 3 profiles created ie one for voip, and 2 for internet. As a result, the internet stopped. The moment I deleted the new profile I’d created with the bridge WAN, it started working again. Am I supposed to delete the profile set up by Airtel? My worry is what if I am not able to set it back up. Thought I’d call the Airtel techie tomorrow and ask him to come do it. Any thoughts?

 

[mohit11]

@gautamv
Yup you can totally take help of Airtel in the bridging of the router. Normally they don’t do it but by now you should be having some sort of rapport with them. So yeah take their help if you’re stuck.

I have finally given up & downgraded my plan to 200 Mbps and I’m getting the same speed as I was on my 300 Mbps plan, go figure

I’m also thinking about getting the same router as yours to sort out my range issues. Overall not happy at all.

 

[Gaurav15]

@mohit11 im not a techie, so don’t really know what to do. I used the settings for bridge mode, by creating a new WAN profile and setting it to bridge mode, and as a result there were 3 profiles created ie one for voip, and 2 for internet. As a result, the internet stopped. The moment I deleted the new profile I’d created with the bridge WAN, it started working again. Am I supposed to delete the profile set up by Airtel? My worry is what if I am not able to set it back up. Thought I’d call the Airtel techie tomorrow and ask him to come do it. Any thoughts?

you can take a backup of configuration of router on your pc/smartphone. find an option of 'config file management' or something like that. it will be in device management section or something like that. and you don't need to make another profile, just go to default one and change it to bridge instead of route, then setup your ppp credentials in the other router

 

[KAKU875]

@mohit11 im not a techie, so don’t really know what to do. I used the settings for bridge mode, by creating a new WAN profile and setting it to bridge mode, and as a result there were 3 profiles created ie one for voip, and 2 for internet. As a result, the internet stopped. The moment I deleted the new profile I’d created with the bridge WAN, it started working again. Am I supposed to delete the profile set up by Airtel? My worry is what if I am not able to set it back up. Thought I’d call the Airtel techie tomorrow and ask him to come do it. Any thoughts?

Simply take screenshot of pic of current setting for each field then do whatever you want to do so that if you want to revert to original you have everything with you thats what I have done

 

[gautamv]

@gautamv
Yup you can totally take help of Airtel in the bridging of the router. Normally they don’t do it but by now you should be having some sort of rapport with them. So yeah take their help if you’re stuck.

I have finally given up & downgraded my plan to 200 Mbps and I’m getting the same speed as I was on my 300 Mbps plan, go figure

I’m also thinking about getting the same router as yours to sort out my range issues. Overall not happy at all.

Considering how much I’ve harrowed the chap, a rapport is an understatement. He’s equally eager to get me off his back. Have called him, he says he’ll try come today. Will bless him with some Gandhian love if he achieves it

 

[gautamv]

Simply take screenshot of pic of current setting for each field then do whatever you want to do so that if you want to revert to original you have everything with you thats what I have done

Is it possible for me to get him to speak with you for suggestions on things to do?

 

[mohit11]

Considering how much I’ve harrowed the chap, a rapport is an understatement. He’s equally eager to get me off his back. Have called him, he says he’ll try come today. Will bless him with some Gandhian love if he achieves it

You don’t even need to pay trust me he will be glad to get you off his back...same story here Airtel guys are so sick and tired of visiting my place everyday for the last 1 week that the area manager himself comes to my place since the last couple of days.

He also brought a sealed Linksys Velop AC 2200 mesh router to my place and connected it to see if the problems are sorted and yes it more or less worked. This is the same device Airtel is giving with 30K annual prepaid plan.


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[KAKU875]

Is it possible for me to get him to speak with you for suggestions on things to do?

Hope he has resolved the issue or let me know if I can help.

 

[mohit11]

Is it possible for me to get him to speak with you for suggestions on things to do?

@gautamv Hey bro, what’s the update, did you end up getting Archer A6 installed?

 

[Venkata Ramesh Chandra V]

You don’t even need to pay trust me he will be glad to get you off his back...same story here Airtel guys are so sick and tired of visiting my place everyday for the last 1 week that the area manager himself comes to my place since the last couple of days.

He also brought a sealed Linksys Velop AC 2200 mesh router to my place and connected it to see if the problems are sorted and yes it more or less worked. This is the same device Airtel is giving with 30K annual prepaid plan.


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How did they connect the GPON to the Velop. Is the GPon in bridge mode and both routing and WiFi by Velop or is the setup under double NAT