Airtel Xstream Fiber speed issues

[mohit11]

Dear All,

I am located in South Delhi, Lajpat Nagar and I recently got upgraded to Airtel Xstream Fiber 300Mbps plan with unlimited download top up.

Since day 1 I have been getting speed issues where during the day speed fluctuates between 60 - 170 Mbps on WiFi and I have seen 300 Mbps only twice and that too at like 6AM in the morning. Yes I am using the 5GHz WiFi option and this connection is through Airtel directly and NO local cable operator involved.

When I spoke to the guy who did the installation he claimed that this is how Airtel Fiber is and even if I pay for 1Gbps this is the best I would get which is total nonsense.

Anyways I have spoken to customer care and they raised a ticket and closed it on their own without doing anything.

Now after discussion with the area manager he is willing to change my router to the Nokia device (earlier it was Huawei) to check if it’s the router has problems.

Can you guys please advise/suggest what should I be doing to sort out these speed issues. I have been checking speed on all sorts of latest devices at home including iPad Pro, iPhone pro MacBook etc. all of them show maximum 170 Mbps however upload is always above 300Mbps.

Really sick and tired of this pathetic service and I’m on the verge of disconnecting it, would really appreciate some help. Thanks


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[KAKU875]

I will suggest go for Archer C6 of TP-Link using it with Airtel Fiber without any issue and refer screenshot of speedtest. I am on 200Mbps plan

 

[mohit11]

@KAKU875 Bro, were you getting the same issues like me and they got resolved after using this router?
what was your speedtest like without using this TP-Link device?

 

[gautamv]

I will suggest go for Archer C6 of TP-Link using it with Airtel Fiber without any issue and refer screenshot of speedtest. I am on 200Mbps plan

Thanks for this. What was your distance from the router when you took this test? Also, which modem has Airtel given you...Nokia or Huwei? Please share a pic of the modem.

 

[KAKU875]

@KAKU875 Bro, were you getting the same issues like me and they got resolved after using this router?
what was your speedtest like without using this TP-Link device?

I was not facing any speed issue but yes ping time was high with Huawei router. Range is also not good hence using it on bridge mode only.

Three months not a single instance of internet not working


Distance from the router while checking speedtest 30 Feet and I was in a room while my wifi router is in Hall which is like centre of the house.

 

[gautamv]

Ok great. I’ve just asked them to come install the huwei modem and will use it with the archer a6. The archer a6 is the newer technology than the c6, with the same features, so hopefully it should work. Will post update on this thread when done.

 

[mohit11]

@gautamv you’re facing exactly the same issues as me?

 

[gautamv]

@mohit11 yes, mostly the same issue as you. Shall post towards end of day an update. Hopefully changing the modem to Huwei will make it work.

 

[gautamv]

I was not facing any speed issue but yes ping time was high with Huawei router. Range is also not good hence using it on bridge mode only.

Three months not a single instance of internet not working


Distance from the router while checking speedtest 30 Feet and I was in a room while my wifi router is in Hall which is like centre of the house.

Could you please send the model number of the Huawei modem which is installed in your house by Airtel. Thanks a lot.

 

[KAKU875]

I am not able to attach the image but its Huawei

 

[KAKU875]

Finally refer the pic attached thats the one I got from Airtel