My dear friends, I sincerely urge all of you to please dont go for ACT BROAD BAND. They are frauds. They are a company formed just for eating peoples money. I took a connection 3 weeks back and after taking the connection the second day itself i started facing net disconnection problem and it has not been rectified yet. One Mr.Rajesh(representative) came to my house and convinced me for taking this connection and he promised that if any problem occurs he will solve it. And when i started facing problem and i began to call him and he says 'I am not responsible for fixing your problem. My job is to provide connection' and hence he is not picking the calls. His number is 8095551940 and he belongs to koramangala area. please stay away form this guy.ACT Customer service is worse than anything. First of all its not toll free and whenver i call they says that the problem will be solved withing 24 hours or tomorrow ect and infact that wont happen.ACT Broad band technicians are also fraud. They will visit our place without informing us and will inform the customer service that our problem has been rectified and closed by them.They offer you good speed they say but if connection gets disconnected regularly then whats the use of speed?. So all who have read this , Please dont go for ACT BROADBAND and also alert your friends , relatives to stay away form this worse brand in the world. You can either donate its connection fee amount to some orphanage and get some blessing but please dont give your valuable money to ACT BROADBAND F*****G B******S.
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ACT Broadband Bangalore Reviews
- Thread starter egunda
- Start date
- Replies 637
- Views 297,954
Mohammed Owes
Newbie
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Hi ACT,
It is more than a year that i first requested your service in my area (KadugondanaHalli). When i spoke to the management guy in Indian Express ACT branch, he said ACT has plans to extend the service in my area and till now it has not happened. May i know if you can actually provide internet here as i am using BSNL from past 1 and half years and my life is fucked up with BSNL. For your information in my locality there are more than 50 houses with internet connection and all use BSNL. The stats were given by BSNL.
It is more than a year that i first requested your service in my area (KadugondanaHalli). When i spoke to the management guy in Indian Express ACT branch, he said ACT has plans to extend the service in my area and till now it has not happened. May i know if you can actually provide internet here as i am using BSNL from past 1 and half years and my life is fucked up with BSNL. For your information in my locality there are more than 50 houses with internet connection and all use BSNL. The stats were given by BSNL.
Shaaz IndiaWe are extremely sorry for the inconvenience. We will make sure the problem is resolved at the earliest. Please provide us your registered contact number or a Customer ID and we will get back to you ASAP.
PLEASE do not go for this, the connections are down more than 10 days a month.. Please do not go for this connection
IT IS THE WORST CUSTOMER SERVICE YOU COULD SEE.. NO RESPONSE FOR 8 days!!!!!
The customer service numbers are down when there is some issue. After trying for hours Finally got connected and lodged a complaint , they said it takes 3 days(24 business hrs) to fix it. Waited patiently for 3 days , called up again, again the phones were down . tried the next day after hours of trying got connected, they said somebody would come and fix it.
Noone came for 3 days, called them up asking about the status , first the guy said there was no complaint lodged.. when i gave him the complaint id he said someone would come the next day..
Noone came.. asked for disconnecting and the problem got fixed in an hour. with noone coming to our house!!!!.
This happened 2 weeks back, the connections are down again and no response for 3 days.. disconnecting this time and going for airtel!!
IT IS THE WORST CUSTOMER SERVICE YOU COULD SEE.. NO RESPONSE FOR 8 days!!!!!
The customer service numbers are down when there is some issue. After trying for hours Finally got connected and lodged a complaint , they said it takes 3 days(24 business hrs) to fix it. Waited patiently for 3 days , called up again, again the phones were down . tried the next day after hours of trying got connected, they said somebody would come and fix it.
Noone came for 3 days, called them up asking about the status , first the guy said there was no complaint lodged.. when i gave him the complaint id he said someone would come the next day..
Noone came.. asked for disconnecting and the problem got fixed in an hour. with noone coming to our house!!!!.
This happened 2 weeks back, the connections are down again and no response for 3 days.. disconnecting this time and going for airtel!!
This broadband is good in terms of the Speed Only.
If you are a user who need high speed and happy with that, you can go for that. But as an IT Professional I consider many other things, like
[*]Connection Speed and Price
[*]Connection Downtime
[*]Customer Care Support Availability
[*]Initial Setup Hassle
[*]Infrastructure Backend
[/list]I will discuss about that one by one:
[*]Connection Speed and Price:
I am not sure that you will find other ISPs providing you this kind of speed in the Bangalore area in this price. There are plans from low to high budget and data cap requirements, which I think most of the users can fit themselves into. I personally have the 15Mb/s plan with a 40GB of Cap. and thats kind of ok for average users who which youtube and other online videos.
[color=#ff8c00;]Rating (out of 5): [/color]
[*]Connection Downtime:
Seriously, is it professional setup or some person running the business from home!!!
I think that the above statement is enough in itself to explain the service availability. They are really poor. I have seen people commenting on it with good availability, but are they sure? how they measure. I assume they simply are satisfied as they get the internet most of the time when they need like come from offices, switch on the internet and its there or put a huge file for download and go to bed and in the morning find it is downloaded. but truly speaking that's not the right measure of downtime. For me who uses the internet all the time, can tell you that there service is not available all the time. I get regular disconnections of durations ranging from 10 min to several hours and one can easily get frustrated (reason can be found in next point). I have broadband setup from 2 different ISPs to cope with this kind of messy and some critical situations. One for good speed and another for availability.
Rating (out of 5):
[*]Customer Care Support Availability:
Any such service, without a good customer support or not having a technical team handy, is a nightmare. Truly speaking this is the same case with ACT. You call to the customer support and find their number is always busy. Last time when I faced the problem it was around after 3 hours of continuous efforts I got linked with some Customer Care Executive and that too none technical. They are just clerks to do the data entry of the problem reported by the customer and the in reply that problem will be rectified or answered in 3 -4 working days. Seriously!!! ... I am having the issue / problem now what i will do after 3-4 days. they have such a small team that they can't support even a single city or if I am not exaggerating, a single area within the city. The example of the team size issue can be found in next point.
Rating (out of 5):
[*]Initial Setup Hassle:
You call up the sales representative, he will set the time of meeting, just only to make sure that he doesn't arrives at that time by mistake also. I fixed up the meeting 2 times. First instance commitment, "I will come at 1:00 pm", and reaches at 8:30pm. and on telling "You are late", the response is "I am going, you are not the only customer" and "You want connection or not" (egotistically), i said "If thats your service, before sales, what kind of service you will provide post sales", I got the answer, "yes sir, we will provide that kind of service and we don't want to give you connection ... we have many customers ... its you who need connection ... we don't require the customers like that", (yes, he was saying truth as that moment i was the only one between 2 of us who was in need but, what could I have done other than simply saying "Buzz Off" at that moment). I opened up their website and wrote about that instance. No response yet. The same time booked for another meeting and guess what the same fellow called up and fixed the time at 7:00pm and reached at around 8:30pm. This time story was clear when he told me, "I am the only salesperson in your and 5-6 other neighbouring areas". Did I hear him correctly, yes he is actually. A small team, running business from home. And if I have to take the connection, I have to deal with his rudeness be gentle, bend down, accept whatever he says. So, that was the story behind registration (happily done in the second meeting).
Now the tern come for the installation person to frustrate me. After 3-4 days the person comes with a bundle of cable in hand with a small bag. "I am from ACT to install the connection" (for which they have taken Rs.500 installation fees). There is network switch at our rooftop. He pulled a cable from that box and thrown other end of that cable from window inside connected the router and configured it. I asked him to setup the router in another room and clip up the cable to walls etc to get a response "I have more customers to provide connection. You are not the only one. Our responsibility is to through the cable inside the house. Where you want to put your router is not our responsibility. If you don't want the setup like this, I will leave it here and go and come whenever you are ok with this sort of setup (or in other word have kneeled down)", posing all the time that "you are the f*****g customer and you are the one who need our services. We are great and no one can beat us."
Rating (out of 5):
[*]Infrastructure Backend:
Another big question comes ... what kind of infrastructure they have. If anyone of you readers keep a bit of knowledge about the networking, you will be able to understand the problem easily. The infrastructure wise they run their networking by setting up the network nodes in the houses and the buildings of the customers. They put one LAN switch with one battery in the box with 8 connections through that box and that box gets the connection from another such box. You can imagine that setup like a network mesh up where each node in the setup provides the connection to end user and the next node in the network. In such case if there is a failure at one node, all the following nodes will be down and there will be no internet access. Here is the point, which tells about the less availability of the network. If there is power cut in the area, the node is capable of keeping up for max 4 hours in standard conditions (with a star ... lol) as told by the technical person. So there will not be any connection in case there are series of power cuts around the city at different times and these areas happens to be containing the intermediate node from you till the central server. in my area, there are power cuts ranging from 4-10 hours a day. so this kind of setup can easily make someones life miserable.
Rating (out of 5):
[/list]Combining all the points the review rating should be 2 out of 5. Which is poor. so, guys be sure that you are already in case you must need a high speed broadband in low budget, just like me and close the eyes and mouth after that. I will also suggest that keep a backup connection with you in case you have high dependency on the internet, as I have done. I am not giving up the connection as it is good till it is working and when not, i have the another backup connection for time being.
Good Day !!!
If you are a user who need high speed and happy with that, you can go for that. But as an IT Professional I consider many other things, like
[*]Connection Speed and Price
[*]Connection Downtime
[*]Customer Care Support Availability
[*]Initial Setup Hassle
[*]Infrastructure Backend
[/list]I will discuss about that one by one:
[*]Connection Speed and Price:
I am not sure that you will find other ISPs providing you this kind of speed in the Bangalore area in this price. There are plans from low to high budget and data cap requirements, which I think most of the users can fit themselves into. I personally have the 15Mb/s plan with a 40GB of Cap. and thats kind of ok for average users who which youtube and other online videos.
[color=#ff8c00;]Rating (out of 5): [/color]
[*]Connection Downtime:
Seriously, is it professional setup or some person running the business from home!!!
I think that the above statement is enough in itself to explain the service availability. They are really poor. I have seen people commenting on it with good availability, but are they sure? how they measure. I assume they simply are satisfied as they get the internet most of the time when they need like come from offices, switch on the internet and its there or put a huge file for download and go to bed and in the morning find it is downloaded. but truly speaking that's not the right measure of downtime. For me who uses the internet all the time, can tell you that there service is not available all the time. I get regular disconnections of durations ranging from 10 min to several hours and one can easily get frustrated (reason can be found in next point). I have broadband setup from 2 different ISPs to cope with this kind of messy and some critical situations. One for good speed and another for availability.
Rating (out of 5):
[*]Customer Care Support Availability:
Any such service, without a good customer support or not having a technical team handy, is a nightmare. Truly speaking this is the same case with ACT. You call to the customer support and find their number is always busy. Last time when I faced the problem it was around after 3 hours of continuous efforts I got linked with some Customer Care Executive and that too none technical. They are just clerks to do the data entry of the problem reported by the customer and the in reply that problem will be rectified or answered in 3 -4 working days. Seriously!!! ... I am having the issue / problem now what i will do after 3-4 days. they have such a small team that they can't support even a single city or if I am not exaggerating, a single area within the city. The example of the team size issue can be found in next point.
Rating (out of 5):
[*]Initial Setup Hassle:
You call up the sales representative, he will set the time of meeting, just only to make sure that he doesn't arrives at that time by mistake also. I fixed up the meeting 2 times. First instance commitment, "I will come at 1:00 pm", and reaches at 8:30pm. and on telling "You are late", the response is "I am going, you are not the only customer" and "You want connection or not" (egotistically), i said "If thats your service, before sales, what kind of service you will provide post sales", I got the answer, "yes sir, we will provide that kind of service and we don't want to give you connection ... we have many customers ... its you who need connection ... we don't require the customers like that", (yes, he was saying truth as that moment i was the only one between 2 of us who was in need but, what could I have done other than simply saying "Buzz Off" at that moment). I opened up their website and wrote about that instance. No response yet. The same time booked for another meeting and guess what the same fellow called up and fixed the time at 7:00pm and reached at around 8:30pm. This time story was clear when he told me, "I am the only salesperson in your and 5-6 other neighbouring areas". Did I hear him correctly, yes he is actually. A small team, running business from home. And if I have to take the connection, I have to deal with his rudeness be gentle, bend down, accept whatever he says. So, that was the story behind registration (happily done in the second meeting).
Now the tern come for the installation person to frustrate me. After 3-4 days the person comes with a bundle of cable in hand with a small bag. "I am from ACT to install the connection" (for which they have taken Rs.500 installation fees). There is network switch at our rooftop. He pulled a cable from that box and thrown other end of that cable from window inside connected the router and configured it. I asked him to setup the router in another room and clip up the cable to walls etc to get a response "I have more customers to provide connection. You are not the only one. Our responsibility is to through the cable inside the house. Where you want to put your router is not our responsibility. If you don't want the setup like this, I will leave it here and go and come whenever you are ok with this sort of setup (or in other word have kneeled down)", posing all the time that "you are the f*****g customer and you are the one who need our services. We are great and no one can beat us."
Rating (out of 5):
[*]Infrastructure Backend:
Another big question comes ... what kind of infrastructure they have. If anyone of you readers keep a bit of knowledge about the networking, you will be able to understand the problem easily. The infrastructure wise they run their networking by setting up the network nodes in the houses and the buildings of the customers. They put one LAN switch with one battery in the box with 8 connections through that box and that box gets the connection from another such box. You can imagine that setup like a network mesh up where each node in the setup provides the connection to end user and the next node in the network. In such case if there is a failure at one node, all the following nodes will be down and there will be no internet access. Here is the point, which tells about the less availability of the network. If there is power cut in the area, the node is capable of keeping up for max 4 hours in standard conditions (with a star ... lol) as told by the technical person. So there will not be any connection in case there are series of power cuts around the city at different times and these areas happens to be containing the intermediate node from you till the central server. in my area, there are power cuts ranging from 4-10 hours a day. so this kind of setup can easily make someones life miserable.
Rating (out of 5):
[/list]Combining all the points the review rating should be 2 out of 5. Which is poor. so, guys be sure that you are already in case you must need a high speed broadband in low budget, just like me and close the eyes and mouth after that. I will also suggest that keep a backup connection with you in case you have high dependency on the internet, as I have done. I am not giving up the connection as it is good till it is working and when not, i have the another backup connection for time being.
Good Day !!!
Hello Syama,
We are extremely sorry for the inconvenience. We will make sure the problem is resolved at the earliest. Please provide us your registered contact number and we will get back to you ASAP.
Regards
ACT Broadband
We are extremely sorry for the inconvenience. We will make sure the problem is resolved at the earliest. Please provide us your registered contact number and we will get back to you ASAP.
Regards
ACT Broadband
I have terminated my connection with ACT , there was no response for 6 days and yesterday the issue was resolved. i work from home a lot and cannot go for such unpredictability. with such poor customer service and downtime of more than 15 days a month, i have no other option but to go for some other connection.
BTW once i firmly told to disconnect , that request was processed in 10 min.. How i wish you had shown the same enthusiasm for resolving my issues!!!!
switching to Airtel
BTW once i firmly told to disconnect , that request was processed in 10 min.. How i wish you had shown the same enthusiasm for resolving my issues!!!!
switching to Airtel