Dear All,
I am located in South Delhi, Lajpat Nagar and I recently got upgraded to Airtel Xstream Fiber 300Mbps plan with unlimited download top up.
Since day 1 I have been getting speed issues where during the day speed fluctuates between 60 - 170 Mbps on WiFi and I have seen 300 Mbps only twice and that too at like 6AM in the morning. Yes I am using the 5GHz WiFi option and this connection is through Airtel directly and NO local cable operator involved.
When I spoke to the guy who did the installation he claimed that this is how Airtel Fiber is and even if I pay for 1Gbps this is the best I would get which is total nonsense.
Anyways I have spoken to customer care and they raised a ticket and closed it on their own without doing anything.
Now after discussion with the area manager he is willing to change my router to the Nokia device (earlier it was Huawei) to check if it’s the router has problems.
Can you guys please advise/suggest what should I be doing to sort out these speed issues. I have been checking speed on all sorts of latest devices at home including iPad Pro, iPhone pro MacBook etc. all of them show maximum 170 Mbps however upload is always above 300Mbps.
Really sick and tired of this pathetic service and I’m on the verge of disconnecting it, would really appreciate some help. Thanks
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I am located in South Delhi, Lajpat Nagar and I recently got upgraded to Airtel Xstream Fiber 300Mbps plan with unlimited download top up.
Since day 1 I have been getting speed issues where during the day speed fluctuates between 60 - 170 Mbps on WiFi and I have seen 300 Mbps only twice and that too at like 6AM in the morning. Yes I am using the 5GHz WiFi option and this connection is through Airtel directly and NO local cable operator involved.
When I spoke to the guy who did the installation he claimed that this is how Airtel Fiber is and even if I pay for 1Gbps this is the best I would get which is total nonsense.
Anyways I have spoken to customer care and they raised a ticket and closed it on their own without doing anything.
Now after discussion with the area manager he is willing to change my router to the Nokia device (earlier it was Huawei) to check if it’s the router has problems.
Can you guys please advise/suggest what should I be doing to sort out these speed issues. I have been checking speed on all sorts of latest devices at home including iPad Pro, iPhone pro MacBook etc. all of them show maximum 170 Mbps however upload is always above 300Mbps.
Really sick and tired of this pathetic service and I’m on the verge of disconnecting it, would really appreciate some help. Thanks
Source
Source
Source
Source
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