Amazon India User Experiences

[Sushubh]

screenshot from an actual response from Amazon india about bluedart not picking up the package scheduled to be returned to amazon.

 

[MediaFire]

Ok this is the first time for me , never faced any trouble with Amazon
ordered a simple wired logitech mouse and this seller
https://www.amazon.in/s?marketplace...RPVSLYHS&merchant=A8QSYRPVSLYHS&redirect=true

sends an counterfeit one , raised a return request on 1 sep 2016 and till now no attempt was made for any pickup
and i have mailed amazon twice regarding the same issue and got the response that pickup will be made in 48 hours and still nothing happens
and then i wrote them the third mail and then they respond saying that they will initiate the refund first and I should return the item whenever the courier guy shows up , it get this response today 09 sep 2016 .

This is kinda bad and i was thinking of ordering premium phones from them !!

 

[Sushubh]

is blue dart responsible for pickup?

 

[MediaFire]

its not mentioned in the return label nor in the mail , just mentioned that the courier guy will pick it .
it was delivered by Amazon though

 

[Sushubh]

strange. both me and @vedantlath were told that blue dart would pick the delivery and the label had blue dart branding. i mean it even has a awb number that you can add to apps like aftership to track.

 

[Sushubh]

and the return order that was picked up by Amazon... required no labels or packaging. the guy just took the product and left. nothing else required.

 

[MediaFire]

the return label just has this AWB no , tried it in Bluedart site which says number not found

AWB no 710280265XX


edit : pickup to be made by Amazon , even though i have a return label it says that i dont have to print it as the amazon courier guy will bring it ..

 

[MediaFire]

 

[Sushubh]

Right it's Amazon. Not third party!

 

[LordSpymaster]

What's the best way to escalate an issue with Amazon? Tried social media and [email protected] too.

PGPORTAL won't work for this right?

Any other options before the consumer court?