Amazon India User Experiences

[Nishant]

I get an SMS only when the delivery is OTP based.

 

[MadAxe]

You get alerts like out for delivery or just the OTP message?

 

[Nishant]

Arriving Today: Please use the OTP-XXXXXX at the time of delivery to get your Amazon package.

Just this. No SMSes if there's no OTP for a delivery.

 

[Tejas01]

No sms here too, except for OTP. Searched everywhere, from App to SMS organiser. Realised it was futile and gave up.
I wonder if Amazon thinks everyone ordering from Amazon must have access to app and net 24x7.

 

[Xposed]

Only OTPs here too, have stopped out for delivery messages two year or so

 

[Smh]

Saw this on another forum.
Online shopping is getting risky with support like this.

 

[Jonas]

Amazon India customer service has gone to SHIT. All thanks to the Virtual Customer Service thay’ve started post lockdown. They hire agents for 18k a month; with little to no experience. I’ve first hand experience of dealing with CC which is similar to the one shared above.

 

[Sushubh]

I have lost out of smallish benefits because of similar weird behavior by Amazon.

Basically. they have an offer where I can get 10% cashback upto Rs. x on an order worth Rs. y.
Sounds great.
I add 2 items to bring the order value to Rs. y.
But at the time of order, Amazon splits the order into two because they cannot be shipped together.
You lose out on cashback because even though the payment was made at the same time, it was for two different order.

I guess the desidime case is basically the same but just for high value.

 

[Navjot Singh]

This is how I lost 180rs in cashback on Amazon fresh order last month. Even when the cs was like yes sir. You will get full cashback.

 

[Sushubh]

good thing is that Amazon now usually show what cashback is applicable on the order you are placing at the time of payment. so you get that assurance that it is all properly happening.