Amazon India User Experiences

[Nishant]

Can confirm their customer care has gone shit. I had ordered a WiFi card for an old laptop that I have. I ordered Intel AX200NGW and the one that was delivered was Intel AX210NGW with WiFi 6E that wasn't compatible with my laptop. When I tried to return it, the automated thing told me to contact customer care. I contacted them and even shared the pics that show the wrong model delivered. Even then they had to log an 'investigation' that would take 4 - 5 days.

When I contacted them again to know the status, they offered me 'concession'. I didn't agree and they finally agreed a return with refund. The product was picked up yesterday and is on it's way back.

 

[Smh]

but what was that chat.

CS rep working from home drunk or high? casually mentioned they have customers personal details and in the end bye from 'customers city name'

 

[Jonas]

The mention of Flipkart might have triggered the rep.

They obviously have access to our personal details. How else do they verify if the account belongs to us?

 

[Smh]

Yes they obviously have access to personal details and there is no reason to mention that. CS rep mentioned that here to intimidate the customer.

What ever triggered him/her it's completely unprofessional for any company support to talk like that. And pretty sure against Amazon's quality policy too.

 

[Jonas]

Ignore.

 

[SVK]

Few weeks back I faced very bad experience with Amazon CC.
I had ordered Tablet cover. After receiving it, the colour was not as displayed, so I requested return and refund.
I got update that return was scheduled between 7 AM to 9 PM. By 9 PM, status was displayed as Return Refused by Customer. I use to call CC, they updated new date, and same thing repeated on another date. I also followed on email and Twitter. Finally in 5th attempt return was collected after 10 days. I asked guy why return was refused on previous 4 occasions. He said he was on holiday and there maybe no other person available to collect!

 

[Jonas]

 

[Tejas01]

Why not tag this on twitter??

 

[Jonas]

Because nothing can be done about it. This is going to be a permanent change. Expect more such experiences.

 

[Jonas]

Off-late I have noticed that if you are checking out a product again and again on Amazon, or if an ad leads you to a product. In a few days you will see the price has been increased by 500. I have noticed this happening on about 3 products. Or is every seller increasing the prices in the electronics category?