It's official. Just confirmed with relative working at BSNL Karnataka HQ, Bengaluru. I have not changed the plan in ages. Have forgotten the portal login details fully. Need to give written request this time.
BSNL is on a roll it seems. Now, BSNL will rule the landline broadband speed soon. BSNL will move to heavy profitability this year it seems. The lazy BSNL babus would have tons of work to do now it seems. They always cry that they do not work with so many customers when I go for some issue resolution. They will get some dose soon.
BSNL always had the potential. They are monopoly in B class towns and villages. Just that, they do not know how to respect a customer. Let alone do work.
The big problem with Bsnl is people.
Go to the Customer care centre at 11AM, out of 7 staff only 2 will be there. They come to office at any time, go at any time, for which they want salary, tips, and pension for life.
Even the big bosses are the same. A fire has to be lit under their fat asses to make them move.
Call the customer support from your landline (1500?) and inquire. CSAs typically refrain from providing broadband ID before installation. Tell them you had to reset the modem and need the broadband ID to put it together.
Also, PPPoE settings. I am located in UP West.
Username: xxYYYYYYYYYY_ncdr (xx = first two letters, YY = landline number)
Password: password
Service Name (optional): bsnl
IP assigned by ISP: Yes
Identifier: 0/35
Encapsulation: LLC
MTU: Modem/Router Default
Bsnl cheated. I got the landline connection so that i can ue this bb249 plan..when all the installation was done and i gobto the bsnl exchange to get the bb249. They said that this plan doesnot exist anymore and u have to chose another plan. I am really frustated and going to file a case.can sm1 help me in this matter?
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