Changed to South Starter Pack

[ajuravi007]

You are correct my friend as 4 yrs back i was also working in a call centre for UK customers for sales. In that sales process we need to dispose the calls on the various option available such as Customer not interested,hang the phone, interested but not interested and many more. For 10% of the calls i dispose calls on my wish.:evil:

 

[msjanus]

i consult for a lot of telcos and customer care segments... Been to the TS CC many times in their hyd location... interacted with TL's, managers and their agents... they are all nice and polite guys.... Its just that they doing their job and adhering to their process can piss some customers like us... but no use screaming back at them TS CC is way better than the competition ! since they hire only quality people ( though it is outsourced, it is outsourced to another Tata company only ) ... hence the superior care

 

[ajuravi007]

90% percent of the time i treat the CC guys well as i do understand their problem & pain of them as i also worked in a call centre.