Data limit exhausted in 10 days

[nuclearsam]

Since last five days my broadband speed has been reduced to 1 mbps by airtel and after investigating for 5 days today they told me that I have exhausted by data limit of 3300 GB and my speed is not reduced to 1mbps.

I have 499 plan with 40mbps speed in my office in Delhi. Out of 10 days 8 were working days with 8 hours each day. So I used the internet for 64 hours. Now as per Airtel I have used 3300 GB of data in these 64 hours. Which means, if I'm downloading continuously then my speed should be
3300 * 1024 * 8 / 64 / 3600 = 118mbps

I asked the Airtel executive to provide the information that how much data I downloaded each day in last 10 days. They denied and said we can't provide the information but backend team has said that the data is exhausted by me. Clearly either Airtel is lying or there is a mistake in there system.

Two of my friends also experienced the same thing, one with Airtel and another with Jio.

is this something new or anyone has any idea about it?

Btw, video streaming sites, torrents, downloading, etc. is restricted in our office so we are 100% we have not exhausted the data limit.

 

[Sushubh]

Lack of usage data is indeed a problem. I believe I'm going to hit fup limit this month myself on the same plan. Airtel does seem to offer 100mbps+ speed on their 40mbps plan in many regions. I get 100+ at my place. And have to limit usage in early part of the billing cycle.

 

[rohitks]

Airtel does not disclose the usage to customers, unfortunately. When I had enquired they lied saying they don't maintain it!!
are you on public IP? Are you using Airtel router or your own with airtel in Bridge mode?
attack on router if it has public IP can sometimes happen.
Sometimes you might get double the speed due to dual stack implementation (IPv4 + IPv6)

 

[Ajay15]

not logging data usage is cost cutting strategy by Airtel. It should be transparent.

 

[Sushubh]

well they are logging data usage. otherwise how would they apply limits lol.

 

[Ajay15]

I meant the session wise details like Excitel.

 

[Deleted member 86271]

we need it. data uses stats needed. mabye setting up a bandwidth monitor for now?

 

[Sushubh]

This definitely needs government intervention.

 

[igloo]

I hope airtel have not reduced fup on 499plan to 1TB