Excitel Broadband - Crappy Customer Service

[Aakash Malhotra]

Heard a rumor today from my LCO today..... Excitel is going to make a comeback with customer end fiber..... better speed &plans.... may also club in calls and tv..... Don't know how much is true and when it will it materialize because when he says next week it is usually 2 months....

if all that happens... might switch back to Excitel...

hope its true and happens asap. can you ask your lco for more info on this ? excitel is working good for me except the packet loss, double nat , no static ip , torrents being hard to seed , 0 day torrents not getting any speed, very poor speed on international servers, bufferings on video hosting sites

 

[ijsa]

Yeah, I will do that next time I meet him..... but looking at what you posted here, it seems triple play is a better match for you.... no packet loss, static ip, higher upload speed( between 60-90Mbps on 50 Mbps plan)......

If I do not get anything, I will definitely fallback to Triple play...

 

[Aakash Malhotra]

yep but i dont have any isp in my area except excitel so i am pretty much helpless and stuck with them

 

[Notam]

Heard a rumor today from my LCO today..... Excitel is going to make a comeback with customer end fiber..... better speed &plans.... may also club in calls and tv..... Don't know how much is true and when it will it materialize because when he says next week it is usually 2 months....

if all that happens... might switch back to Excitel...

Heard the same rumor few moths back. nothing like that goona happen i guess. Although getting pretty decent speed Local as well International Servers

 

[ijsa]

speedtest on international servers please...... New York...

yep but i dont have any isp in my area except excitel so i am pretty much helpless and stuck with them

talk to your LCO...... he might have many options....

 

[Shivam255]

@ijsa even excitel is pretty good on speedtest on international servers these days.

 

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[Aakash Malhotra]

2.45 am right now and below are my results. i am on 75 Mbps plan





still pretty bad imo.

speedtest on international servers please...... New York...

talk to your LCO...... he might have many options....

i did and they only have excitel and this is how their network rack looks

imgur didnt load up. link -
Source

 

[r19]

That's not that bad actually. What are speeds like on peak times?

 

[igloo]

Well acc. to me it's bad considering the time when he made those test. ping loss would also be there.
Same story citywide. overloaded last mile network managed by LCO.

 

[Shivam255]

That's not that bad actually. What are speeds like on peak times?

well for me speeds always remains the same through out the day.