Excitel Broadband: Slow Internet Speeds to Many Servers and Locations

[Anil]

also try putting the service name as excitel

 

[Deleted member 63558]

@aniladivishnu.2000 These are the basic steps which every sound Excitel Customer does before even contacting to Excitel Support.

What you have suggested won't help me as we have done this already.

Anyways, issue is from the Backend.

 

[Deleted member 63558]

I looked up a bit further and found what I said earlier to not be true. According to Extreme IX statistics page , traffic levels are lowest at 5AM and begins to climb back up until peak at 1PM and then slowly dips back down after another spike . So , it could be congestion since you start getting better speeds at midnight and thats around when traffic starts to decrease.

Where are you checking that?

 

[Anil]

@ajgamer extreme ix used by excitel(how can the excitel CC says they are not using it)

 

[JB701]

Here and here

 

[Anil]

@ajgamer extreme ix homepage showes that

 

[Deleted member 63558]

^ Support is noob!

They have no idea of anything. That's the reason, Excitel's customer's happy rate is so low (Google Reviews)

 

[Deleted member 63558]

I am not sure what to do. My speed is so pathetic at this point that I can hardly use the Excitel for the work.

 

[d5aqoëp]

Even hathway is affected. On 50 Mbps connection, my speed is not going beyond 10 Mbps. Seems like routing issue somewhere.

 

[Deleted member 63558]

@d5aqoëp Are you talking about the DigitalOcean Speed Test?

My Airtel is working fine though. (I use Airtel as Backup).