Hi I recently opted for Jio AirFiber (as a backup connection) I have to say by default the AirFiber connection was a disaster, slow upload speeds, huge packet loss etc, I raised the complaint and also used my contacts, posted on twitter via my handle geekyranjit and finally next day 4 engineers came to my location (they were on the terrace and making a lot of calls) and finally after 2 hrs said they need to fix some stuff at the 5G tower and some backend changes are needed, they said nothing is wrong with the installation or the Outdoor unit placement.
Got a call after 2 days, they have tweak things at the backend and Now the speeds and uploads are a lot better so they can fix things if they really want but most of them are lazy and give dumb excuses, for example initially the first engineer said 10% of the upload speed you are getting of your package plan is perfectly fine for this connection. Now I am getting decent speeds, even managed to upload a 7GB video (
Redmi Note 13 Pro+ review) to Youtube via this AirFiber connection as my primary ACT fiber was having issues.
Still I would say sometimes I do get packet loss and the connection can get very slow, but as of now a reboot of
router is quickly fixing it, but this AirFiber is no replacement for a dedicated Fiber connection I got it as a backup connection and for that its working fine, but I had to go through hoops and loops and then only they acknowledge the issue and fixed it.
Hate the fact that the 6 or 12 month advance that you pay is not refundable if they are not able to provide the service properly, which is such and un-ethical move. They could have deducted 2 months deposit from the advance balance, if cancellation is made but as of now if the service is not good you are stuck and in-directly you lost your money.
Moral of the story don't replace your normal Fiber connection with this Jio AirFiber connection coz I have seen some users did that mistake and are now regretting the same.