So I filed a grievance at
selfservice.gstsystem.in
Now on the front under purpose of the portal they have written this: (read bold words)
But what happens?
After I file the grievance - I get a reply asking for more details and I am supposed to reply to [email protected]
The ticket system has no way of tracking the communication. I can not see what I wrote, what reply I got.
All I can see is if my ticket is open or closed or awaiting reply.
And only way to reply is to reply to helpdesk via email.
If i have to email them - what is the purpose of whole portal?
And what is more funny is there - there is another grievance portal run by GST.
If you login to your GST account - there is a complete separate link for grievance. I had opened ticket there first but I never got a reply (waiting from 10 days)
Goods and Services Tax
selfservice.gstsystem.in
Now on the front under purpose of the portal they have written this: (read bold words)
But what happens?
After I file the grievance - I get a reply asking for more details and I am supposed to reply to [email protected]
The ticket system has no way of tracking the communication. I can not see what I wrote, what reply I got.
All I can see is if my ticket is open or closed or awaiting reply.
And only way to reply is to reply to helpdesk via email.
If i have to email them - what is the purpose of whole portal?
And what is more funny is there - there is another grievance portal run by GST.
If you login to your GST account - there is a complete separate link for grievance. I had opened ticket there first but I never got a reply (waiting from 10 days)
